From SierraTradingPost.com To Lulus.com, Retailers Of All Sizes Recognized For Outstanding Customer Service By STELLAService
New York, NY (PRWEB) September 21, 2011
Reflecting how outstanding customer service has become a top priority for retailers of all sizes, STELLAService today awarded the STELLAService seal to a diverse mix of companies – from powerhouses like BlueNile.com, SierraTradingPost.com and Wine.com to specialty shops like Lulus.com and PoolSupplyWorld.com.
Dedicated to helping online shoppers make more informed buying decisions, STELLAService (http://www.stellaservice.com) is an independent company that uses a nationwide network of full-time mystery shoppers to evaluate thousands of retailers each year across more than 350 metrics, including shipping, returns, and customer support. Named for the Italian word “star”, STELLAService awards seals in two categories – Elite and Excellent. Since its debut in 2010, the seal has quickly become the Internet’s most trusted emblem of outstanding customer service.
“STELLAService is increasingly finding that retailers of all sizes are recognizing the importance of providing quality customer service and investing time and resources into this crucial area,” said Jordy Leiser, CEO and Co-founder of STELLAService. “Whether you are a top 100 retailer or a small “mom and pop” shop, outstanding customer service is the most effective way to stand out from competitors – and that’s reflected in the wide range of companies now displaying the STELLAService seal.”
“Since opening our doors 25 years ago, we’ve always had a rock-solid commitment to providing the very best customer experience,” said Bob Koehler, Director of Customer Service at SierraTradingPost.com, the 88th largest e-retailer in America according to the Internet Retailer Top 500 Guide. “We feel that displaying the STELLAService seal on our website helps customers feel confident that they will receive excellent customer service during all points of contact at SierraTradingPost.com.” Amy Kennedy, Chief Marketing Officer at Wine.com, the largest online wine retailer according to the Internet Retailer Top 500 Guide had this to add, “We put a lot of resources behind getting customers through the virtual front door, but it is the service they receive that keeps them coming back. We are excited to have our efforts recognized by STELLAService.”
Some smaller companies understand that service is a business characteristic that can rival and sometimes beat that of a larger organization. "What started out as a mother-daughter duo of fashionistas has become an amazing online community of women of all ages,” said Colleen Winter, Co-founder and Marketing Manager at Lulus.com. “Our team is dedicated not only to adorable style, but exceptional customer service, and we're honored and proud that STELLAService has affirmed our dedication!"
Online retailers recently awarded the STELLAService seal include:
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. STELLAService has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets such as Time, SmartMoney, Consumerist, and Business Insider. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com. Follow us on Twitter at @STELLAService. Like us on Facebook at http://www.facebook.com/STELLAService.
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