Assurant Solutions Employee Wins Silver Stevie® Award for Contact Center Manager of the Year
by Business Wire
Specialty risk management company Assurant Solutions was honored in the seventh annual Stevie® Awards for Sales & Customer Service. Senior operations manager Elizabeth Conner won a silver medal in the “Contact Center Manager of the Year” category for leading a smooth operational transition while improving key metrics including Net Promoter Scores.
Conner oversees more than 100 staff who handle more than 600,000 calls each year along with web chats and emails for the company's Extended Protection Solutions business. Her team helped implement a web-based self service solution for customers that improved customer engagement and increased sales.
“We’re just so proud of Liz and her team for ensuring that our clients and their customers receive world-class customer service,” said Jeff Unterreiner, senior vice president of the Assurant Solutions Extended Protection Solutions business. “Her leadership coupled with innovative, consumer-focused programs ensures that we deliver on our promise of providing responsive customer care. We’re thankful she leads a team committed to enhancing the customer experience.”
Assurant Solutions received two finalist nominations this year: a gold for the Mobile Services division’s “Mobile Triage” technical support solution, and a silver for Conner.
The Stevie® Awards for Sales & Customer Service are recognized as the world's premier business awards for sales, contact center and customer service professionals. More than 1,100 entries from organizations of all sizes and virtually every industry were submitted to this year’s Stevie® Awards competition. The seventh annual awards were presented during a gala banquet in Las Vegas on Feb. 25, 2013.
About Assurant Solutions
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, manufacturers, wireless carriers and other entities. With operations in 25 locations, including executive offices in Atlanta, Assurant Solutions serves clients and their customers in 12 countries throughout North America, the Caribbean, Latin America, Europe and Asia. assurantsolutions.com
Assurant Solutions is also part of Assurant, a premier provider of specialized insurance products and related services in North America and worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $28 billion in assets and $8 billion in annual revenue. assurant.com
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.