Bank of America Puts Human Tellers Inside ATMs

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Bank of America Human Tellers
Courtesy Bank of America
Bank of America is adding a new feature to its automated teller machines: actual human tellers.

The company announced Thursday morning that it will start rolling out new ATMs with Teller Assist, a feature that allows customers to live video chat with a remote teller. Customers using the new ATMs will be able to call the remote teller for services that a machine is unable to provide. That includes cashing checks for their exact amount (including change) and getting a withdrawal in smaller denominations than the usual $20 bills. Bank of America is also planning to offer the option of paying your credit card bill from the ATM, as well as splitting a deposit across multiple accounts.

The feature, available in both English and Spanish, will be most useful for customers using ATMs during hours when the bank is closed. That said, video chat will be available from 7 a.m. to 10 p.m. on weekdays and 8 a.m. to 5 p.m. on weekends, which means that you can also use it when the bank is open and you don't feel like waiting in line to speak with a teller. And of course, it will also be a big help for customers using ATMs that aren't attached to a bank -- the company says that the new feature will be available at drive-up locations and standalone ATMs.

The program is starting at a single Bank of America location in Boston, but will roll out at other locations across America over the course of the year.

Matt Brownell is the consumer and retail reporter for DailyFinance. You can reach him at Matt.Brownell@teamaol.com, and follow him on Twitter at @Brownellorama.


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17 Comments

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Jeff W.

I need this

April 05 2013 at 3:00 PM Report abuse rate up rate down Reply
hazel

bet they still give the same answers .can't answer that question again left hand doesn't know what rt ones doing.....some how we will be screwed by them......

April 05 2013 at 7:58 AM Report abuse rate up rate down Reply
Larry

And I thought the Disneyland character outfits were uncomfortable!

April 05 2013 at 12:54 AM Report abuse rate up rate down Reply
awq3e4r

So you can shut down an entire mortgage site that assists homeowners in trying to keep their homes and with in the same month add this live chat features on the ATM's to assist customers in getting the exact change? Really? No wonder our site, which includes 800+ jobs, is shutting down and homeowners are angry.

April 04 2013 at 11:51 PM Report abuse rate up rate down Reply
The Porter Clan

I wonder about the idea of letting a person chat away with an ATM teller while we stand in line waiting to take out some cash........

April 04 2013 at 10:45 PM Report abuse rate up rate down Reply
YourFtr

The good news is that you did get the job as a Teller.
The bad news is you won\'t have a window in your office.!!??

April 04 2013 at 9:08 PM Report abuse rate up rate down Reply
junglecruiser

Wake me up when B of A puts ATMs in human tellers.

April 04 2013 at 8:38 PM Report abuse rate up rate down Reply
ebex69

Soooo..... they will have a person you can chat with at a machine that was supposed to take the person out of the mix and make things easier? Really?! I have many questions but i will just ask this one. How much will they charge for this "service" ?

April 04 2013 at 7:54 PM Report abuse rate up rate down Reply
Craig

Don't agree with this. The whole idea of the ATM is to allow customers to make, simple and quick transactions. There are usually 3 or 4 drive up teller lanes available, so why cause a possible slowdown and backup in the ATM lane.

April 04 2013 at 7:51 PM Report abuse rate up rate down Reply
drbuckles

Your tax dollars at work.................they'd would have gone south with out the bailout.

April 04 2013 at 7:31 PM Report abuse rate up rate down Reply