Consumer Complaints

As the father of a 5-year-old, I'm always looking for stuff to do with my child. Especially free stuff. But when I came upon an online offer of free kid movie video rentals at Hollywood Video, I was skeptical. I found blogger after blogger after blogger who made it sound like the free offer was at...

Eight months after computer giant Dell Inc. reached a settlement with 34 states over allegations that included the company duping consumers over financing offers, New York state's attorney general settled claims against the company for more than all the other states combined. The 34-state...

The call, "cleanup needed in aisle three," will likely never sound the same to a Long Island woman who claims she was injured after a display of spaghetti sauce toppled onto to her at a Queens supermarket. Patricia Samaroo, 55, was reaching for a jar of the sauce when the display toppled, dowsing...

Nobody wants to get nailed with unexpected credit card charges in this economy. Who's got money to waste? If you've ever been startled by tiny little charges appearing on your monthly statement that contain the words "rewards," or "club" you swear you didn't pay for, there's a fairly good chance...

There is a specter haunting consumer products in America: the specter of certificates of authenticity being included with products of so little value that there is not a single person on the planet who would ever bother themselves to forge one. My frustration with this problem reached an apex...

The relationship between SIGG USA, manufacturer and marketer of hip, trendy aluminum water bottles -- the green alternative to plastic bottles -- and Patagonia, outdoor goods retailer and a company known for its environmental activism, seemed made in heaven. The two companies sealed their love for...

One tactic used by scammers to avoid losing business and keep from being detected is to constantly change names. That is intended to keep any of the purported companies from collecting too many complaints that would draw attention to what's really going on. These outfits also have a small group of...