reasonable customers
25+1 things vanishing in America: polite customers
4:00PM 4/13/2009
For our recent series Vanishing in America, I wrote a post bemoaning the disappearance of customer service in the U.S. retail industry. Many readers rightly took me to task for appearing to place all the blame on waiters, clerks and call center reps. They pointed out that it takes two to tango, and...
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