How Fast Do Top Internet Retailers Respond to Customers?
3:30PM 6/13/2011
Nobody will argue against good customer service, and any company looking to provide it knows that one of the biggest factors customers use to gauge it is speed: How quickly did someone pick up the customer's call or write them back? A new study out Monday reveals there are some fairly big...
"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.
RIM's BlackBerry Messenger App Dilemma
4:00PM 3/24/2011
Company News, Technology, Investing, Research In Motion, Stock Picks, Market News
Research In Motion's plans to make its BlackBerry Messenger service available as an app on Androids and iPhones will get its signature software in front of a wider audience. But will RIM's initiative win new customers, or cannibalize its already failing smartphone market share?
Facebook Blocks Some Apps in an Attempt to Reduce Spam
6:30PM 2/24/2011
In an attempt to crack down on spam, Facebook has shut down a number of third-party software applications in the past week. The move could signal that the world's most popular social network plans maintain righter control over the apps that run on its site.
As more shoppers spend their money online, retailers are deciding where to put their e-marketing. According to a new ForeSee study, promotional emails were still far more effective at driving traffic to retail sites than social networks like Facebook this holiday season.
American Workers Can't Escape Email During Holidays
10:26AM 11/26/2010
Six out of ten people check e-mail during the holidays, and many find that there are messages from their workplaces. A new poll by Harris Interactive and Xobni shows that 59% of employed Americans check their work email during family holidays such as Thanksgiving and Christmas.
Facebook Email Launched as Hybrid Messaging Service
4:09PM 11/15/2010
Facebook unveiled on Monday a messaging service designed to incorporate email, SMS, chat and messages under one system, a move that could potentially erode the markets of a host of other high-profile email providers from Google's Gmail to Yahoo's Yahoo mail.
But Facebook founder Mark Zuckerberg downplayed the potential affect on email providers, saying in a Webcast: "This is not an email killer. This is a messaging system that includes email."
Will Facebook email succeed just because it's Facebook? Maybe not.
Motorola Files Patent Infringement Lawsuit Against Microsoft
10:05AM 11/11/2010
In the latest round of a fight between two technology giants, Motorola punched back at Microsoft Wednesday with a patent infringement lawsuit. Its subsidiary, Motorola Mobility, filed 16 infringement claims against the software giant over its Windows mobile software, as well as its PC and server software and Xbox products.
Revamped Yahoo Email Arrives: Twice as Fast, with Direct Tweets
2:45AM 10/27/2010
In its latest attempt to get users to spend more time on its website, Yahoo has overhauled its free email service with new features that debut Wednesday. Email will be twice as fast, with easier picture and video viewing and the ability to "tweet" directly from Yahoo email to Twitter.
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