Should Your Online Accounts Die When You Do?

Social Media After Death
Rick Bowmer/APKaren Williams lost her son Loren in a motorcycle crash in 2005. She hoped to learn more about him through his Facebook account, but the company changed the password, blocking her efforts.
By ANNE FLAHERTY

WASHINGTON -- Should your emails, web albums and other online accounts die when you do? Or should you be able to pass them down to a family member much as you would a house or a box of letters?

A leading group of lawyers says that families should immediately get access to everything online unless otherwise specified in a will. They are urging state lawmakers to enact their proposal so loved ones don't get shut out as American lives move increasingly online.

"Our email accounts are our filing cabinets these days," said Suzanne Brown Walsh, a Cummings & Lockwood attorney who led the effort. But "if you need access to an email account, in most states you wouldn't get it."

The Uniform Law Commission, whose members are appointed by state governments to help standardize state laws, on Wednesday endorsed the plan for "digital assets." It would give loved ones access to -- but not control of -- the deceased's digital accounts unless a will says otherwise.

To become law, the legislation would have to be adopted by each state's legislature. It would trump "terms of service" agreements by tech companies that prohibit people from accessing an account that isn't theirs.

"This is something most people don't think of until they are faced with it. They have no idea what is about to be lost," said Karen Williams of Beaverton, Oregon, who sued Facebook for access to her 22-year-old son Loren's account after he died in a 2005 motorcycle accident.

Facebook (FB) and other tech companies have been reluctant to hand over their customers' private data, and many people say they wouldn't want their families to have unfettered access to their life online. But when confronted with death, families say they need access to settle financial details or simply for sentimental reasons.

What's more, certain online accounts can be worth real money, such as a popular cooking blog or a gaming avatar that has acquired certain status online.

Privacy activists are skeptical of the proposal. Ginger McCall, associate director of the Electronic Privacy Information Center in Washington, said a judge's approval should be needed for access, to protect the privacy of both the owners of accounts and the people who communicate with them.

"The digital world is a different world" from offline, McCall said. "No one would keep 10 years of every communication they ever had with dozens or even hundreds of other people under their bed."

Many people assume they can decide what happens by sharing certain passwords with a trusted family member, or even making those passwords part of their will. But in addition to potentially exposing passwords when a will becomes public record, anti-hacking laws and the terms of service agreements prohibit that.

Several tech providers have come up with their own solutions. Facebook, for example, will "memorialize" accounts by allowing already confirmed friends to continue to view photos and old posts. Google (GOOG), which runs Gmail, YouTube and Picasa Web Albums, offers its own version: If people don't log on after a while, their accounts can be deleted or shared with a designated person. Yahoo users agree when signing up that their accounts expire when they do.

But the courts aren't convinced that a company supplying the technology should get to decide what happens to a person's digital assets. In 2005, a Michigan probate judge ordered Yahoo (YHOO) to hand over the emails of a Marine killed in Iraq after his parents argued that their son would have wanted to share them. Likewise, a court eventually granted Williams, the Oregon mother, access to her son's Facebook account, although she says the communications appeared to be redacted.

Williams said she supports letting people decide in their wills whether accounts should be kept from family members.

"I could understand where some people don't want to share everything," she said in a phone interview this week. "But to us, losing him [our son] unexpectedly, anything he touched became so valuable to us." And "if we were still in the era of keeping a shoebox full of letters, that would have been part of the estate, and we wouldn't have thought anything of it."


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Scottilla

When my facebook account was hacked, Facebook closed it down immediately, leaving me no way to warn my friends that my account had been hacked. I was still alive at the time. If Facebook wouldn't give my own information to me, how could they possible give it to someone who isn't me?

July 17 2014 at 4:25 PM Report abuse +2 rate up rate down Reply
1 reply to Scottilla's comment
gramargo

And that sort of thing is why I do not do anything with my Facebook account except use the access it give me to some other pages I like to read.....nothing goes on my own page at all.

July 17 2014 at 6:19 PM Report abuse +1 rate up rate down Reply
elpasoworld

MANY of the accounts at ebay and paypal, the original client has died and the family still runs the business. All they need are the passwords. So, families. . . . . pay attention. . . KEEP a log of all important business account passwords and do NOT tell them that their original client died, or you'll have to start everything over from scratch.

July 17 2014 at 1:45 PM Report abuse +1 rate up rate down Reply
elpasoworld

HOW would the email provider or facebook, or any online account KNOW the client died, unless you specificly TOLD THEM SO?
IF the family has access to the dead person's email, then the family has access to having facebook "send them a new password".
You DO NOT TELL THEM. . . . "Hey quess what. . . . your client died and we want access."

July 17 2014 at 1:40 PM Report abuse +2 rate up rate down Reply