To Many Businesses, You Really Are Just a Number

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By Christine DiGangi

Even financially savvy consumers find credit scoring confusing. The numbers change all the time, there are dozens of scoring models, and you never know which score a lender will use. Yet of all the consumer scores out there, credit scores are the most widely known and understood.

Not to harp on depressing realities, but to most industries, you're not a name, but a number. Unlike credit scores, a lot of these ratings systems are not accessible to you, and many aren't subject to regulation. That brings up a slew of questions about privacy and the legality of using these scores in decision-making situations, a topic explored by the World Privacy Forum in "The Scoring of America: How Secret Consumer Scores Threaten Your Privacy and Your Future."

About 40 of its 80 pages outline consumer scores that assess the meaning of hundreds of tendencies you may have. Some fall under the Fair Credit Reporting Act, which allows consumers access to the reports that scores are based on and gives them the right to correct inaccurate information. The Equal Credit Opportunity Act bars credit scoring companies from including race, sex, marital status, religion or national origin in credit scores. But that's just it -- the act is limited to credit scoring. Except for those scores under Fair Credit Reporting Act, most consumer scores are not regulated for privacy or fairness. Here are a few of the most interesting, weirdest and surprising consumer scores.

Tenant scores. When you fill out an application for an apartment, you often give the landlord permission to check your credit report. Understandably, the landlord wants to know if you have a history of making late payments, but there's a lot of debate over whether it's fair to use someone's credit to approve or deny a lease, considering rent payments typically are not reported to credit bureaus. Tenant scores fall under the Fair Credit Reporting Act, and they are based on information on your credit reports, as well as history of evictions and other data related to your renting history.

Health scores. An individual's health information is often subject to federal health privacy rules known as HIPAA (for Health Information Portability and Accountability Act). But plenty of health-related information falls outside those rules, like that held by fitness clubs, credit card companies, marketers of non-prescription health products, websites you frequent, massage therapists. "Health scores are now in full circulation with little consumer awareness," the report says.

Frailty scores. These scores are used for the elderly to predict health care costs and patient needs. They also estimate time of death. "Research found that frailty scores could predict mortality within one year," the report said. Is that more or less morbid than the watch that ticks down the seconds remaining of your life? I'm not sure.

Pregnancy scores. A well-publicized 2012 story involved a father who found out his daughter was pregnant by way of Target's marketing strategy. The retailer's technology followed a pattern of the girl's purchases that indicated she was pregnant and started tailoring marketing to her accordingly. This is an example of a custom score retailers can develop by combining customer database with information from data brokers to learn more about the people who shop at their stores. What other custom scores are out there? Probably a lot.

Churn scores. We humans like to game the system -- "extreme couponing" is a good example of this -- and the system understandably wants to know more about the people doing it. Churn scores gauge if and when you're likely to switch your service providers, like your bank, cable company, phone service, etc. Any company with a history of consumer data can use it to build churn scores.

Community scores. "Household segmentation scoring systems" classify consumers. A product called PRIZM segments consumers into 66 categories with names like Blue Blood Estates, Young Digerati and Gray Power. These "communities" indicate shared demographics, lifestyle choices and spending habits. There are other products like this out there, but PRIZM gets a nod for creativity.

Environmental scores. A marketing score determines how interested you would be in buying environmentally friendly products. The Environmental Protection Agency also has a Human Toxicity Risk Score that can rate the air quality by neighborhood or square mile.

Other scores predict your job security, your likelihood of accepting offers you get in the mail, whether or not you'll donate to charity and so on, so a credit score doesn't seem that confusing in comparison.


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michaelluongo

"We want information, information, information."
"Who are you"?
"The new # 2."
"Who is #1"?
"You are # 6."
"I am not a number, I am a free man!"
"Ha ha ha ha ha ha ha!"

April 10 2014 at 11:42 AM Report abuse rate up rate down Reply