By Mitchell D. Weiss
The Federal Reserve Bank of New York published its latest Quarterly Report on Household Debt and Credit recently, and, as usual, the real story about student loans is buried in its back pages. The report highlights the fact that loan-payment delinquency rates continue to improve (i.e. decline). On average, a little over 7 percent of all outstanding consumer debt obligations are in some stage of delinquency (30 or more days past due), and roughly 70 percent of those are seriously so (90 or more days past due).
The executive summary also notes that student loan balances that are 90 or more days past due represent 11.5 percent of the total outstanding. Sure, it's a troubling metric. But when the FRBNY juxtaposes that amount with the 9.5 percent of comparably delinquent (and equally uncollateralized) credit card debt, it doesn't seem so out of whack -- until you dig a little deeper. Unlike credit card balances, not all outstanding student loans are due at any given moment in time. In fact, of the approximately $1.2 trillion of education debt that's currently on the books, only about half that amount is actually amortizing (the other half pertains to loans for students who are still in school).
So the 11.5 percent is really closer to 23 percent because the total amount of delinquent loans should be divided by $600 billion instead of $1.2 trillion. What's more, these are just the loans that are 90-plus days past due. What of the debts that are 30 or 60 days late? Curiously, that data is nowhere to be found, except for a strong clue in the back of the report.
A Closer Look at the Numbers
There is also another category that doesn't get nearly enough attention: the loans that have been granted temporary relief in the form of payment deferments and other forbearance arrangements. These contracts are troubled, and accommodations of this type mask the extent to which the debts may be only temporarily relocated to "current" status from "past due."
All considered, it would not be surprising to learn that one-third or more of all education debts that are in repayment mode are troubled, particularly when -- per the FRBNY's spreadsheet -- more than $100 billion of student loan balances migrated into delinquency in each of the past few years.
How We Got Here
Anyone with reasonable experience in this field should rightly ask -- "Why are so many loans deteriorating and why aren't the servicers preventing that from happening?" I can think of four possible answers.
- At least one-third of all the loans that were made should not have been approved in the first place.
- The servicers' goals are at cross-purposes with those of the borrowers and their benefactors (the government, in the case of FFEL loans, and co-signers in the case of private student loans).
- The servicers are grossly incompetent.
- Some combination of the above.
My money's on No. 4, for a couple reasons.
The first has to do with the Federal Student Aid department's recently released First Quarter Customer Service Performance Results. The FSA evaluated 11 nonprofit and four for-profit loan servicers for overall customer satisfaction, and the efficacy of their default prevention efforts. No servicer attained the recommended customer satisfaction score of higher than 80 (out of a possible 100), and only one scored the national average of 76. Interestingly, there were no industry benchmarks against which these particular servicers' default prevention efforts could be measured. The data is instead compared within that 15-member pool, which undermines the metric's usefulness.
This situation is likely to deteriorate even further as new firms stream into the so-called servicing-rights marketplace, which is all the more reason for a national standard to govern the administration of these debts.
Student-loan borrowers are suffering through substandard customer service, half-baked solutions that are crammed down their throats and one-sided contracts that limit their recourse. Their plight is real, the problem is growing and the need for action is urgent. A good starting point would be to capture and properly analyze all the pertinent data so that everyone can see how bad this state of affairs really is. This is an op/ed contribution to Credit.com. Mitchell D. Weiss says since 2008, "he's led a management consulting practice, advising banks, private equity firms, small businesses and professional practices."