Buying a Smartphone? Listen to Users, Not the Experts

Young lady using smartphone in shopping mall.
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By Lisa Mahapatra

Not all smartphones that receive high ratings from expert reviewers end up being popular, according to an analysis of ratings data from FindTheBest.

The report analyzed the ratings that expert reviewers gave smartphone models and compared them to consumers' ratings of the same. It found that some phones that get very high ratings from expert reviewers don't get the same glowing reviews from users.

For example, expert reviewers thought the Samsung Galaxy Stratosphere II was a fantastic phone. It received a rating of 88 out of 100 on FindTheBest, a website that aggregates and analyzes ratings from tech review sites. However, smartphone users gave the phone a rating of 2.5 out of 5.

The reverse held true in some cases. Although expert reviewers gave the LG Optimus Elite (LG) a low rating -- 48 out of 100 -- the same phone got an average rating of 4 out of 5 from users.

Here's a scatterplot of a variety of smartphones, as rated by both expert ("smart") reviewers and users: (Click on the chart to view a larger version.)

FindTheBestNot all smartphones that receive high ratings from expert reviewers end up being popular.

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Kace Johnson

I totally agree with this article. I used to have an iphone because a lot of the experts said it was such a great phone. I really did not like it very much. Then, a bunch of my friends were saying very good things about the galaxy, so I switched to the galaxy. I have to say, I love the galaxy and I'm so glad I listened to my friends over the experts.

January 30 2014 at 6:40 PM Report abuse rate up rate down Reply
Sanjay Negi

Users are very important, it does not matter what experts think about your product. They might be wrong many times. So i agree with you, we should listen to users.

August 25 2013 at 3:10 AM Report abuse +1 rate up rate down Reply