Kohl's Selects Interactive Intelligence Cloud Communications Solution
INDIANAPOLIS--(BUSINESS WIRE)-- Kohl's Department Stores has entered into a long-term, multi-year contract to migrate its contact center to the InteractiveIntelligence Communications-as-a-Service℠ solution. Kohl's has been a customer of Interactive Intelligence Group Inc. (NAS: ININ) since 1999.
While Kohl's has seen benefits from the Interactive Intelligence on-premises solution, the company decided that a move to the cloud would enable it to continue to focus on its core business and effectively meet peak seasonal demands. The Interactive Intelligence cloud solution includes a service level agreement that ensures Kohl's will get optimal maintenance and support.
"Kohl's is well known for its world-class customer service," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We're honored that they've chosen us as their partner as they move a part of their business to the cloud. We take that responsibility seriously and want to help them offer the best possible experience to each and every Kohl's customer."
The Interactive Intelligence CaaS solution will support Kohl's offices in San Antonio, Texas and Menomonee Falls, Wisconsin. The migration will begin immediately and is planned for completion by the end of 2014.
About Interactive Intelligence
Interactive Intelligence Group Inc. (NAS: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
KEYWORDS: United States North America Indiana Texas Wisconsin
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