Are Smoothies and Caramel Mochas Killing McDonald's?

Mickey D's has a problem.

The Wall Street Journal is reporting that McDonald's hosted a webcast with its franchisees last month, alerting them to an unwelcome trend in employee friendliness.

The fast-food giant reportedly told its franchise owners that one in every five complaints coming in related to unfriendly employees -- and the trend is getting worse.


The same article singles out a QSR study that showed that the average customer had to wait 188.8 seconds at the chain's drive-thru, nearly a minute more than rival Wendy's .

In this video, Rick argues that the problem could be the ever-widening McCafe menu. The push for smoothies and premium coffee beverages has been generally applauded by analysts, giving the chain pricier drink options that can help prop up the amount that a typical customer will spend at the restaurant. Fruit smoothies helped define Jamba and provided a spark at Starbucks , but these are companies that specialize in beverages. Having a broad range of menu items at Jamba Juice and Starbucks is fine. It's different at McDonald's where customers call it "fast food" for a reason. If customers are waiting longer and the cacophony of automated smoothie blenders and coffee orders that aren't made just right are hurting the dining experience, McDonald's may want to reconsider the upscale shot.

It can't be mere coincidence that monthly comps were consistently positive since 2003 until slipping late last year as the chain's premium beverage menu kept expanding. Check out the video and post your thoughts in the comment box below if you agree or disagree with Rick's theory.

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McDonald's turned in a dismal year in 2012, underperforming the broader market by 25%. Looking ahead, can the Golden Arches reclaim its throne atop the restaurant industry or will this unsettling trend continue? Our top analyst weighs in on McDonald's future in a recent premium report on the company. Click here now to find out whether a buying opportunity has emerged for this global juggernaut.

The article Are Smoothies and Caramel Mochas Killing McDonald's? originally appeared on Fool.com.

Longtime Fool contributor Rick Munarriz owns shares of Jamba. The Motley Fool recommends and owns shares of McDonald's and Starbucks. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

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marine1942

McDonalds in big trouble ? Oh Yeh !! Stock almost at another new high.

April 16 2013 at 10:52 AM Report abuse +1 rate up rate down Reply
twored3097

Much more likely Owners pulling back labor as they are worried about the finances of the business. Probably short sighted on their part. The smoothies and coffies are no big deal, the machine makes them themselves. Don't work that well when there is no one to operate the machine!

April 15 2013 at 8:02 PM Report abuse -1 rate up rate down Reply