Chase Bank's Online Customers Stunned to See $0 Balances

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Chase Bank. New York, NY. Photo by Robert Caplin
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Chase Bank (JPM) experienced an embarrassing glitch earlier this week, when online customers were either unable to access their accounts or, more troubling, saw their balances listed as $0. The problems presented themselves on Monday to users logging in to Chase's online banking service via computers and mobile devices.

Chase's social customer service team began the day sounding feisty and refreshed:
But by late afternoon, after confused or angry customers posted screenshots of zero balances and "unavailable" messages on social media and demanded answers, the Chase team had cause to sound first alarmed, then apologetic:
‚ÄčThe company told news outlets no hacking was involved. "We have a technology problem regarding customers' balance information that we are working to resolve," Chase told the computer news site CNET. "It has nothing [to do with] cyberthreats; it's an internal issue. We are very sorry to our customers for the inconvenience."

Three hours after the initial alert, Chase Support tweeted that the problem had been fixed, saying Chase.com and mobile were "back to business as usual".

CBS News reports that the hacktivist collective Anonymous claimed responsibility on Twitter, but that no evidence supports the claim. Anonymous has targeted financial institutions and payment processors in the past; the group gained public notoriety after targeting Visa (V), MasterCard (MA) and PayPal (EBAY) in retaliation for those services' refusal to process donations to WikiLeaks.

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17 Comments

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tnllvlakergirls

I love chase **** happends when computers are involved it could happen at the credit union too all u had to do was call support and they would have given u answers and more than likely takin care of any transfer or or problem u all had

June 20 2013 at 6:04 PM Report abuse rate up rate down Reply
calady50

And yet they are after me to sign a SS verification form for a credit card I've been using for 3 months now plus I have another one I've used for years?? I went to use my newer card at a restaurant today and it was declined! I called Chase and was told it was becuz I didn't fill out the form tho I had called them right away and was told I didn't have to?? They wonder why we fear identity theft??

May 28 2013 at 9:53 PM Report abuse rate up rate down Reply
zinetti3

Seriously, so a software issue is now the govt taking money out of your accts, that didn\'t even work in Cyprus? Get real. Oh and Chase paid back the govt loan with interest, 5%. Now if you want to talk inflation that\'s one thing but an issue with a banking system, come on.

March 23 2013 at 6:12 PM Report abuse rate up rate down Reply
'57mad

i\'m just waiting for chas e to tell their customers their information just happened to be stolen/hacked in the next month.........: ) while suddenly at the same time chase banks revenue jumps by a billion : )..........somehow afeter their clients informations was say stolen(sold).:)...........what\'s that line they use when buying a car/dealing with banks caveat emptor be very leary/leery of a bank that shows no concern for their customers savings or it\'s accessibility even one time..

March 23 2013 at 3:32 PM Report abuse rate up rate down Reply
'57mad

makes me wonder why any of chase banks customers would stay with them after that and how they under reacted to your money not being there. when? it could have been real with no recourse to get it back from these thieves/buddies of bernie made off with the money/thinking of how they can take your life savings. looks like the end times are a-lot closer than you think aren\'t they.oooops just a little mistake were back! sounds like a line from what that movie where jack sticks his head through the door after chopping a hole in it with a axe. sounds like chase banks in not really concerned if they steal your money and run with it while the gov\'ment does nothign to check into their claims for U.S. i may be over reacting ,but? what if i am not and it\'s for reaal next time. i think their should be a audit of chase banks so they can\'t hide their records like bernie made off witht he money did while stealing billions.

March 23 2013 at 3:22 PM Report abuse rate up rate down Reply
'57mad

how close is the end now mr president obama. when are you going to assure U.S. the banks are not going to be able to abscond with our savings for a second time in the united states.

March 23 2013 at 3:16 PM Report abuse rate up rate down Reply
'57mad

looks like it\'s time to take our money out of the banks when they act unaware or uncaring about how our money is not accessible to U.S. when we need it.looks like their trying to follow suit with cypress.Cyprus government raids private checking and savings accounts ...

dprogram.net/2013/03/18/cyprus-government-raids-private-checking-and-saving...

5 days ago ... Ann Bressington Exposes Agenda 21, Club of Rome ... EU Steals Nations Private Bank Accounts: Starts EU Wide Bank Runs ... accounts of money in a grand theft scheme designed to pay off the banksters while decimating private savings. ...debt collapse strikes, stealing everybody\'s money and setting off ...

March 23 2013 at 3:14 PM Report abuse rate up rate down Reply
sesses9179454

Testing, Testing, This is only a Test to see if we can really do this , Sorry for the inconvenience...

March 23 2013 at 9:32 AM Report abuse rate up rate down Reply
jolla1

Chase sucks! That's why I joined my local credit union.. No glitches and automatic notices of suspicious activity on my acct.!

March 23 2013 at 2:22 AM Report abuse rate up rate down Reply
fz6373

CHASE...."SUCKS"..

March 22 2013 at 9:27 PM Report abuse rate up rate down Reply