Where Are All the Customers? Good Question.

Although Wal-Mart's quarterly results seem to have calmed investors' worries about the discount giant, they shouldn't get too comfortable. Bloomberg's report regarding worrisome leaked emails by Wal-Mart executives last week is still a significant element for investors to factor in to their decisions about purchasing Wal-Mart shares right now.

"Where are all the customers? And where's their money?" one executive's email read, discussing a chill in January sales at Wal-Mart. In a more recent email, company executive Jerry Murray described month-to-date February sales as "a total disaster," and said that the start of February 2013 is the worst he's seen at the company in about seven years.

Wal-Mart's quarterly results today really shouldn't calm anyone. Although the retailer's earnings rose 8.6% and revenue increased 3.9%, same-store sales in the U.S. rose a relatively anemic 1% in the U.S. Meanwhile, Wal-Mart's released a cautious attitude regarding guidance for the current quarter, which obviously isn't going too well thus far.


Beleaguered lower-income consumers have surely been feeling the pinch from recent developments, like skyrocketing prices at the gas pump and the expiration of the payroll tax cut, which is a significant slam to the take-home pay of the lowest-paid workers.

Granted, when any of us ask "Where are all the customers?" we could consider some other options in the retail space. The aforementioned lower-income customers may be tempted to trade down to dollar stores, a trend that has precedent in recessionary years. Of course, they may be simply unable to buy many more discretionary goods given the pinches to already stretched budgets, so maybe many are hunkering down.

In fact, dollar stores face the same threats that Wal-Mart does even if they cater to similarly constrained consumers. Results from companies like Dollar Tree , Dollar General , and Family Dollar have recently faltered compared to those of headier years when they were stealing traffic from Wal-Mart, meaning that the price competition is extra-steep now or that lower-income customers are extra-strapped and cutting way back on spending.

Meanwhile, there's conventional competition to think about. Judging by market action, could some of the customers be at Safeway ?

Investors reacted euphorically to Safeway's quarterly earnings today, even though they don't even really look that great. Today's price is way overdone even if the grocer does claim it's not experiencing negative headwinds from the payroll tax hit at all. (A short squeeze could be part of the explanation.)

True, the grocer's fourth-quarter net income increased 13%, but sales only increased 1.2% (bolstered by gift cards and prepaid card sales) and same-store sales increased a measly 0.8%. Safeway also utilized shopper loyalty programs and "invested in price," obviously seeking to attract shoppers on budgets.

Of all the retailers named above, Safeway seems to trade at the most reasonable valuation, with a forward price-to-earnings ratio of 11. However, these names are all pretty much trading in tangent, with forward price-to-earnings ratios of 13 (Wal-Mart), 14 (Dollar General), 15 (Dollar Tree), and 16 (Family Dollar).

Do any of these look like a bargain right now? Heck, no. Even if Wal-Mart's loss is Safeway's or the dollar stores' gain, some of the customers may not be going for anything other than necessities, which is missing money indeed. These are going to be tough times for many retailers. (I discussed several other grocers in this recent piece.)

Where do you think Wal-Mart's customers and their money went in January and early February? Leave your thoughts in the comments box below.

To learn about two retailers with especially good prospects, take a look at The Motley Fool's special free report: "The Death of Wal-Mart: The Real Cash Kings Changing the Face of Retail." In it, you'll see how these two cash kings are able to consistently outperform and how they're planning to ride the waves of retail's changing tide. You can access it by clicking here.

The article Where Are All the Customers? Good Question. originally appeared on Fool.com.

Alyce Lomax has no position in any stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

Copyright © 1995 - 2013 The Motley Fool, LLC. All rights reserved. The Motley Fool has a disclosure policy.


Increase your money and finance knowledge from home

Professional Vs Do it Yourself Investing

Should you get advice or DYI?

View Course »

Income Investing

Grow your nest-egg.

View Course »

Add a Comment

*0 / 3000 Character Maximum