TeleTech Positioned in the 2012 "Leaders" Quadrant of Gartner's Magic Quadrant for Third Consecutive
Jan 23rd 2013 8:35AM
Updated Jan 23rd 2013 9:05AM
TeleTech Positioned in the 2012 "Leaders" Quadrant of Gartner's Magic Quadrant for Third Consecutive Year
DENVER--(BUSINESS WIRE)-- TeleTech Holdings, Inc. (NAS: TTEC) , a leading global provider of technology-enabled customer experience solutions, today announced that Gartner has positioned TeleTech in the Leaders quadrant of the Gartner Magic Quadrant. This designation marks the third consecutive year that TeleTech has been positioned in the Leaders quadrant for Customer Management Contact Center Business Process Outsourcing (BPO), Worldwide.
"We are delighted to be recognized by Gartner in the Leaders Quadrant for the third consecutive year," commented Ken Tuchman, TeleTech chairman and chief executive officer. "We are also pleased that industry analysts, like Gartner, are emphasizing the importance and value of working with a partner, like TeleTech, that can offer a fully integrated approach to managing the customer experience. Companies are increasingly differentiating their brand through a superior customer experience. Our ability to offer an end-to-end solution that integrates data-driven strategy and technology with operational excellence continues to drive greater customer engagement and wallet share for our clients."
Gartner's 2012 report reinforces TeleTech's leadership position in the areas of; multichannel strength, cloud capabilities, technology expertise and thought-leadership. According to Gartner, "Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share (among the top 10 providers in regions where they compete), and solid references for CM contact center BPO services, worldwide, including a cross section of vertical industries.
"Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions. The CM contact center BPO service providers in this Leaders quadrant generally also have strong global and regional service delivery operations and deep technology to leverage, and they deliver above-average customer experience."
For 30 years, TeleTech and its subsidiaries have helped the world's most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 41,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit http://www.teletech.com.
ABOUT GARTNER'S MAGIC QUADRANT
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TeleTech Holdings, Inc.
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507
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