Why Electronic Arts Will Never Be Great Again

Electronic Arts headquartersThings would seem to be going well at Electronic Arts (EA).
  • Madden NFL 13 sold 9% more copies than Madden NFL 12 last year.
  • FIFA 13 and Battlefield 3 are shaping up to be "the two biggest revenue events" in EA's history, according to its CEO.
  • Digital revenue is up 40%.
  • The Simpsons: Tapped Out has been one of mobile's highest-grossing games in recent weeks, attracting as many as 2.8 million daily active users.
The video game developer and publisher offered up better-than-expected quarterly results on Tuesday night. However, revenue wouldn't be down slightly over the past year -- or up just 4% on an adjusted basis -- if things were going swimmingly well. The die-hard gamer fave wouldn't be revising its top- and bottom-line guidance slightly lower for all of fiscal 2013 if the near-term outlook wasn't problematic.

EA was bragging on Tuesday about beating its guidance for 11 consecutive quarters, but is the streak so noble when it's putting out disappointing estimates for the current quarter?

The cancellation of NBA Live 13 this season and soft sales of Medal of Honor: Warfighter are weighing on the company right now. But there are other metrics that aren't playing along in EA's favor, too:
  • There are now 42 million monthly active players of its social games. A year ago it was 101 million users.
  • EA Origin -- its platform for digital game downloads and services -- has more than 30 million registered users and more than 70 third-party developers on board. That's great, but why have only 4.4 million of those users actually bought something on the platform?
  • After a nine-figure investment, Star Wars: The Old Republic is fading fast. The subscription-based fantasy game had more than 1.5 million players shortly after it launched late last year, but it's at fewer than a million players today. EA is planning to introduce a "free-to-play" version in November in what may be a last-ditch effort to make it work.
  • Earlier this year, EA was set to roll out 41 mobile titles. Somewhat inexplicably, that target has been quietly whittled down to just 31 releases.

Don't Get Mad -- get Madden

Maybe there's a reason Consumerist.com readers voted EA the worst company in the country earlier this year.

Keep in mind that EA had to beat out Sony (SNE), Best Buy (BBY), and Comcast (CMCSA) in heated rounds before dethroning Bank of America (BAC) at the final. You have to be pretty bad to stink in the eyes of the masses against those companies.

At the time, voters were simply upset with EA's penchant for squeezing the life out of small developers it acquires and the way it was wedging micro-transactions into so many of its games.

That hasn't changed. If anything, it's gotten worse. The reason FIFA 3 and Battlefield 3 are being tagged as potential billion-dollar-a-year franchises is that physical sales are being enhanced by the digital sales that weren't there before.

No one is going to argue that digital isn't the future. The packaged-goods format is fading, and investors in EA have far less to worry about than GameStop (GME) shareholders. EA creates the content. Save for the EA Sports-related licenses, it owns the content.

However, EA also has its risks.

Sure, the company trades at a low earnings multiple with a strong net cash position to boot. This won't matter as the playing field in gaming continues to gravitate toward smaller screens where the playing field is level.

The siren song of digital is tempting at first. Reaching players directly through downloads is the golden ticket to chunky margins. Unfortunately, everybody has the same idea. EA may only have to compete with a couple of publishers on the racks of GameStop and Best Buy, but there are hundreds of thousands of apps competing for attention on the iOS and Android marketplaces.

If you don't see the problem, pull up a chart for Zynga (ZNGA). The leader in social gaming has been a disaster since going public late last year. The players are there, but they're not spending $50 or $60 on a game anymore. The players are there, but so are the developers.

EA is a great name with great brands, but its future seems too competitive and not as lucrative as the past.

Motley Fool contributor Rick Munarriz does not own shares in any stocks in this article. The Motley Fool owns shares of Best Buy, GameStop, and Bank of America, and has sold shares of Sony short. Motley Fool newsletter services have recommended creating a written puts position in GameStop.

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EA's online gaming is "iffy" especially when it comes to the Java platform. EA admits the problem but can't seem to fix it which makes gamers wonder why they should become paying members let alone buy into downloads. Additionally, gamers have no user friendly connection for contacting EA regarding problems. EA's major offering is an endless loop of FAQs that resolve nothing.

April 20 2013 at 7:58 AM Report abuse rate up rate down Reply
Jonathan Stone

b0b, Steam is the #1 seller of PC games across all markets. They sell far more copies of games than even gamestop, and offer numerous cloud based and download services that make owning steam and having a steam account a great asset to any PC gamer.

Origin, on the other hand, is absolute trash, yet required by EA to install games such as battlefield 3.

EA uses far more DRM in their games than steam, so I really don't know what you're attempting to get at

November 02 2012 at 11:05 PM Report abuse rate up rate down Reply
Maverick 9

I HAD to join third party company Steam just to play a game; now their advertising is always on my desktop. Furious! I always feel that every keystroke in my games is recorded.

November 01 2012 at 12:36 PM Report abuse rate up rate down Reply

EA also has problems releasing games with too many bugs (ie: Battlefield 3.) There are still a lot of people who can't play the game a year after they purchased it because of glitches in the programing.

November 01 2012 at 10:20 AM Report abuse +1 rate up rate down Reply