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Why CafePress Will Never Be Great Again

Cafe Press
This should be a great time to be CafePress.

We're heading into the final three months of what has been -- and will continue to be -- a heated presidential campaign. Anyone on Facebook (FB) knows that fans of either candidate have no problem letting all of their friends and family members know exactly how they feel.

CafePress (PRSS) -- the one-off printing specialist -- should be raking it in as its millions of shop owners have the potential to crank out politically charged merchandise with slick designs and clever sayings.

Well?

Shares of CafePress collapsed Tuesday, dropping more than 40% after it reported disappointing quarterly results. The company posted an adjusted profit of $0.10 a share for its second quarter as revenue climbed 26% to $47.1 million. That's pretty much in line with expectations. Things get ugly in the current quarter for the company that lets anyone sell their designs in the form of T-shirts, mugs, and other merchandise.

CafePress is looking to earn just $0.05 a share to $0.07 a share in the third quarter on $42.5 million to $45 million in revenue. Wall Street was expecting on an adjusted profit of $0.10 a share on $49.8 million in revenue. The problem here isn't just a matter of an outlook that falls woefully short of what analysts are projecting. The company's guidance calls for top-line results to slide sequentially.

How can that be? This is an election year!

"Revenue from political gear and international channels was slightly weaker than expected during the period," CEO Bob Marino said in Monday night's earnings release.

Really? Is CafePress missing the opportunity of a lifetime, or is it simply that its merchandise is ridiculously overpriced for even the politically engaged -- or politically enraged -- shopper?

It's easy enough to open a shop on CafePress.com. There are no upfront fees, and there were 3 million virtual shops on the site when the year began.

However, selling through the shop is a lot harder than the simple setup process. There may be more than 300 million unique products available, but CafePress shipped just 7.8 million products last year.

Do the math. Is a model truly sustainable if the average "store" sells less than three items a year? It's free to set up a storefront. It's a breeze to add everything from iPhone covers to baby bibs once a design has been uploaded. However, even hobbyists may cringe if the average store rings up less than $100 a year in sales -- and just a handful of dollars in royalties.


cafe pressThere's a Problem Here

The base price on a T-shirt is $18. If a store owner wants to score a $5 profit, we're talking about a consumer-facing price of $23. Good luck selling a $23 T-shirt online!

This has always been the stumbling block at CafePress. There are performance bonuses for the more successful stores and CafePress is aggressive in pumping out promotional discount codes, but at the end of the day, the products are still a hard sell.

The trend toward customized merchandise is real, and there are plenty of publicly traded companies cashing in on that movement beyond CafePress.

Shutterfly (SFLY) turns digital snapshots into personalized photo books and jigsaw puzzles. Stamps.com (STMP) will put that photo of your lovely nieces on postage stamps. Vistaprint (VPRT) gives businesses an easy way to order custom-ordered business cards, rubber stamps, and bumper stickers.

CafePress adds an entrepreneurial element to the model. That should be the mother of all motivators, but it's not. Customers just aren't interested in overpaying for merchandise, even though we live in exciting times where blatant self-promotion through Facebook, Twitter, or YouTube should benefit anyone with something worth selling.

In the end, folks that are truly ambitious about cashing in on their designs will turn to Etsy or eBay (EBAY), where they have the freedom of competitive pricing and access to economical sourcing.

CafePress went public earlier this year at $19. It fell into the single digits at the open on Tuesday.

Oh, if only the same could be said about the pricing of the items at the more than 3 million CafePress stores.



Motley Fool contributor Rick Munarriz does not own shares in any of the stocks in this article. The Motley Fool owns shares of Facebook. Motley Fool newsletter services have recommended buying shares of VistaPrint, Facebook, and eBay.

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16 Comments

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Coral Ellie

Anyone has experienced with printing Clock, rugs, pillows, flipflops on cafepress? I have read so many bad reviews about their quality, I would like to know is it true they can't get the products printed correctly most of time? I have designed a bunch of things for a perspective retail client, but reading a lot of negative comments on the print quality really took me back. It's too risky for commercial clients, isn't it? I'd greatly appreciate if anyone can share your insights regarding their print results and quality. Thank you!!

May 30 2013 at 10:42 AM Report abuse rate up rate down Reply
rebecca.xoxo25

cafepress used to be awesome, but not anymore. i used to love cafepress, i used to promote them and share with friends, but not anymore.

now i absolutely hate cafepress. i will never do business there again nor will i purchase anything there again. and i know a lot of other people that hate cafepress the same way i do.

cafepress completely screwed their customers (their shopkeepers). one day they just decided to give a big middle finger to them and ended up biting the hand that fed them. they did a bait and switch for a quick cash grab. promised customers their own markup and then switched it to a fixed 10%. they changed the rules, they got too greedy, and now they will pay the price. they will eventually go bankrupt, its only a matter of time. and when they do, i will celebrate the day that shady business and its scumbag owners go down in flames.

March 27 2013 at 12:40 AM Report abuse rate up rate down Reply
Mark Feigenbutz

I'm a comedian. I like the idea of CafePress (not having to deal with shipping, etc.), but they'll will only give me 8% of the sales. That's absurd. Not even close to a partnership. Does anyone know of any options that offer similar services but give you a better cut of the sales?

January 22 2013 at 12:43 PM Report abuse rate up rate down Reply
Faeorain

One little practice they seem to have added, is to outright steal other artists work from the web and sell it on their site. I found one of my works that I never uploaded to their site, being sold as prints. I don't even have a shop on there. I only created a few custom items that are private, for me to purchase. None of them included the image that is being sold there now. The sale page doesn't state any user ID or shop name, it's only listed under CafePress, which leads me to believe, someone from within their site posted it for sale as prints. I've contacted them about it, but I get the feeling that if they are willing to stoop this low, they probably won't care to respond.

January 06 2013 at 12:27 AM Report abuse rate up rate down Reply
1 reply to Faeorain's comment
dallanthomas

what did you find out?

February 09 2013 at 1:38 PM Report abuse rate up rate down Reply
sweetliberty

I still have one shop at CP. I kind of left it on auto pilot because 10% isn't worth the effort. The only reason I keep it is because it still makes a little money. Once I get set up and running again it will be with another print on demand company. Cafepress their greed killed their business. Enjoy the 90% of nothing CP once I relocate my shop.

October 23 2012 at 11:42 PM Report abuse rate up rate down Reply
1 reply to sweetliberty's comment
Coral Ellie

Hi Sweetliberty: May I ask for your opinions about their printing quality? I am little concerned about how well they can execute with graphics such as paintings and pen/ink art works?? I'd really appreciate if you could share your insights with me and give advice. Thanks!!

May 30 2013 at 10:48 AM Report abuse rate up rate down Reply
falconx2020@gmail.com

It's like everyone previously said and previously posted here. GREED killed Cafepress. Shopkeepers were the life blood of Cafepress. And Cafepress took them for granted. And not just shopkeepers but also affiliates. I started out as a shopkeeper and made the bulk of my money as an affiliate. During the 2008 election, I had days making over $5k a day. All my shops were also very profitable. But then they pushed their ridiculous new terms that basically screwed the shopkeeper.

Previous posts go into detail. But I could give you and example of what they did. For example, during St. Patrick's Day season, I use to pull in over $500 to $1000 on average for that time period year after year. After their price / commission structure change, the same store with the same designs made $30 the following season. Sure enough I closed all my shops and basically wrote them a letter of their greedy ways. And in turn they seized my affiliate account and basically stole $3k from me. Claiming some bs clause that they themselves had promoted via their forum when I first started in 2006 (the forum which they took offline and outsourced so I have no proof). Cafepress deserves everything that they sowed and then some. I'm surprised they have lasted this long. As others have mentioned, thousands of great shop keepers left Cafepress for Zazzle. And Zazzles traffic spikes prove it.

As a shopkeeper and affiliate, I use to promote Cafepress any chance I got. I would even us my own money in doing so. At a high point, I know personally, I use to bring in over $300,000 in sales a year to Cafepress. And I knew of others well pass that point. And all it cost them was around 20% of sales. And after spending my time and money, if I generated nothing then I got nothing. It was a win-win proposition for them. But again, they got greedy and wanted it all. So now, instead of having 80% of $300,000, they got 100% of nothing. Because I will never do business with Cafepress again. I don't even care if they go back to their old way of doing things. They can't be trusted.

Cafepress should be made into a case study in college business textbooks on how greed and killing off your business partners will do you in. Cafepress' decline is no mystery. It's just a matter of time before they close their doors for good.

September 11 2012 at 12:03 PM Report abuse rate up rate down Reply
Yvette Grimes

Rick, it's obvious you don't have a store and have never had a store, because you are 100% wrong.

I have a cafepress shop (little plug: cafepress.com/gnomesatwor). Years ago I could put up a google feed of all my products and they'd show up on google. Someone could click and would be taken to my cafepress shop and buy things. Cafepress made money and I made money. There were people making $50,000+ per year from their shops.

Also, someone could search on cafepress for a product and be taken to the shopkeeper's shop.

No more.

Then cafepress got greedy. They worked out a deal with Google so that individuals could not put up a feed of their store. Shopkeepers could give permissio to put their items in the Cafepress Marketplace. Those using the search function in cafepress ONLY searched the marketplace. They could no longer find items from individual shopkeepers.

Cafepress set the price in the marketplace and the shopkeeper/designer to a flat 10%. Cafepress kept 90%. So instead of making a $13 profit off of a t-shirt as I had previously done on one style, I made $1 since carepress sold it at $10. Same with all their products, I'd get .50 cents on something I had previously gotten a few dollars. Why even bother with a shop. Instead of making several hundred dollars a month on a shop, I made $25. Why even bother?

Cafepress justified this by saying no seller was forced to put their stuff in the cafeprass marketplace. Anyone going directly to that person's shop paid at the price set by the shopkeeper and the shopkeeper kept the bulk of the sales. However, cafepress made it impossible to advertise a shop on Google with their exclusive deal with google. If I have something in the marketplace and someone searches for my item they are taken to the marketplace, not my shop.

It is greed that has done in cafepress. I don't put up much anymore. Why should I work hard so that cafepress gets 90% of my work and I get only 10%? I keep my shop open, but don't do much with it because I make about $20 bucks a month. Those people making $50,000+ went from that to about $3,000+/month in sales in the course of just two months when cafepress made their policy change. They pulled the rug out from under everyone.

The merchants, the designers who put the product up for cafepress to print, think cafepress sucks. Cafepress sucks the money from the designers and deigns to give them 10%.

Cafepress had a great idea, and it worked great, until they got greedy.

September 10 2012 at 10:52 AM Report abuse rate up rate down Reply
Bamboo Draong

LOL, stop blaming the shopkeeper. We actually do not set the price in the CP marketplace. CP sets it's own price for the main site.

We can set our own price, but ONLY at our own CP store. A store that actually receives no traffic because CafePress decided to make it harder for people to click and visit our stores.

What CP is going through right now is not because of price. It's all because of Karma. Although there a few people still at CP designing stuff for them, thousands more have moved on to Zazzle.

September 02 2012 at 9:01 PM Report abuse rate up rate down Reply
ZeroD

Compare Cafepress and Zazzle traffic using google trends:
http://www.google.com.sg/trends/?q=zazzle.com,cafepress.com&ctab=0&geo=all&date=all&sort=0
That explains everything, its going downhill over the years.
They took away the volume bonus, reduce the commission in the marketplace etc, which infuriate tons of shopkeeper. Its true that some shopkeepers are still sticking with Cafepress, but from what I know, the pro shopkeeper are long gone. Its a rather strange business strategy to reduce the commission of the people who had helped to make the business grow and using the monies to expand by purchasing almost similar smaller companies. According to google trend, Cafepress traffic is only half of zazzle. Its time for them to revert that decision, and maybe only then, the company will continue to grow.

August 15 2012 at 10:17 PM Report abuse rate up rate down Reply
Mia Cattan

What is happening to Cafepress is their own lack of understanding how their type of business worked, coming back at them. They pissed off the shopkeepers who not only drove traffic to their site for free, but also were customers who bought from each other for holidays, birthdays, all kinds of events. The thousands of shopkeepers like myself and those posting were so angry at how we were treated that we simply told people to shop elsewhere, and we backed this up by taking our customers/friends/family to our new place of business. Zazzle and other Print on Demand businesses are thriving where Cafepress is failing because we not only brought customers, we brought the kind of loyalty that provides relevant and important link backs from our websites, blogs, emails, facebook and twitter posts. Cafepress lost that loyalty and has to pay huge marketing costs for what other places get for free, because cheating us out of customers and limiting the amount we could earn on our art was more important to them. It's simply what happens when you put bean counters in charge of a company who fail to take into account what makes that company succeed. It's not always about the bottom line. It's about the customers, the employees, the word of mouth, and above all, the kind of loyalty you just can't buy. Zazzle understands this. Cafepress never will and they will go down still clueless as to why.

August 03 2012 at 2:47 PM Report abuse rate up rate down Reply