The Top 10 Consumer Complaints

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auto dealerships
By Emily Jane Fox


NEW YORK (CNNMoney) -- Apartments crawling with bedbugs. Pricey phone services the customer -- senior citizens -- didn't order. A tombstone never delivered.

And, of course, auto dealers.

The Consumer Federation of America on Tuesday released its annual chronicle of the top 10 consumer complaints.

The CFA list comes from a survey of 38 consumer agencies about the kinds of complaints they received in 2011.

The consumer groups received nearly 290,000 complaints, and recovered or saved consumers almost $147 million.



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