Facebook (Nasdaq: FB) has more than 900 million members, yet according to these results from the 2012 American Customer Satisfaction Index, its users are the most dissatisfied. Below is a subset of the table ACSI published.

Social Media Site

2011

2012

Previous Year % Change

Internet Social Media

70

69

(1.4)

Wikipedia

78

78

0.0

Google+

N/M

78

N/A

YouTube (Google)

74

73

(1.4)

Pinterest

N/M

69

N/A

Twitter.com

N/M

64

N/A

All Others

67

64

(4.5)

LinkedIn

N/M

63

N/A

Facebook

66

61

(7.6)

MySpace

N/M

N/M

N/A

In today's video, Greg looks at who are the best at delighting users in the social media space and explores ways Facebook can overcome its low ranking, including integrating more tightly into Apple (Nasdaq: AAPL)'s iOS.

Scored separated in the personal computers category, Apple achieved an ACSI score of 87, higher than the entire social media industry. Does that customer delight translate into being a good investment, especially coming off the recent earnings call? If you are looking for a recommendation on Apple along with continuing updates and guidance on the company whenever news breaks, we've created a brand new report that details when to buy and sell Apple. To get started, just click here now.

The article How Is Facebook the Least Popular Social Media Site? originally appeared on Fool.com.

Greg Robleto has positions in Apple, Facebook, Google, and LinkedIn. The Motley Fool owns shares of Apple, Facebook, Google, and LinkedIn. Motley Fool newsletter services recommend Apple, Facebook, Google, and LinkedIn. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

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