Citigroup Says Hackers Accessed Customer Info

Citigroup Inc. (C) said Thursday that hackers accessed the credit card information of tens of thousands of its North American customers.

The bank said it recently discovered during routine monitoring that account information for about 1 percent of customers was viewed.

Citi has more than 21 million credit card customers in North America, according to its 2010 annual report. The New York-based bank didn't say exactly how many accounts were breached.

The hackers were able to gain access to Citi's Account Online service to view customer names, their account numbers and contact information including email addresses.

They weren't able to gain access to social security numbers, birth dates, card expiry dates or card security codes.

Sean Kevelighan, a spokesman for Citi's North America Consumer Banking division, said in an emailed statement that Citi is contacting customers who were affected and is putting in procedures to prevent the security breach happening again.

"For the security of these customers, we are not disclosing further details," he said.

The hacker attack was first reported by the Financial Times.

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Well don't worry the CEO will still get his other golden parchutes pack this year.

June 09 2011 at 8:26 PM Report abuse rate up rate down Reply

Probably an inside job. These "people" can't be trusted from the president's office to the lowest-ranked employee (likely working in the Philippines or India). Disgraceful what Citibank, Bank of America, Chase and others did with the bailout money they received.

June 09 2011 at 2:38 PM Report abuse rate up rate down Reply

seems to be normal now adays and it's sad it is. years from now we'll all look back at the computer revolution/internet and wonder if it really made anything easier or better. like most things man creates..... it tends to solve one problem and create many, many more.

June 09 2011 at 1:01 PM Report abuse rate up rate down Reply

Funny we never read about customer account information being hacked and information obtained on customers who have accounts with Credit Unions and smaller Community Banks.

It appears these larger banks may have some serious account holder security issues they need to resolve.

June 09 2011 at 11:31 AM Report abuse -1 rate up rate down Reply

My credit card was fraudulently used in another state last Sunday. Thankfully, Citi noticed the suspicious activity and contacted me directly, and was able to verify that I was not in the state where the card was being used. The account was immediately closed. I'm now wondering if this is from the hackers breaking into the accounts? Has anyone else had a similar event happen recently? I hope they find the criminals who were using my credit card information, and hope they are prosecuted to the fullest extent of the law. What scum - GET A JOB!!!

June 09 2011 at 8:21 AM Report abuse +2 rate up rate down Reply