- Days left

SiteJabber: Free1040TaxReturn.com Isn't Free -- and It's a Rip-Off

free1040taxreturn.comAs April 18 quickly approaches, millions of procrastinators are scrambling to get their tax returns finished by the Monday deadline. Many of them will be e-filing, which the Internal Revenue Service itself recommends.

But all e-filing sites are not the same. In fact, one site, Free1040TaxReturn.com, has been singled out by the SiteJabber community as a "horrible" site to avoid at all costs. (Consumer Ally partner SiteJabber's mission is to help consumers avoid bad websites and steer them toward good ones, through positive or negative user reviews.)Free1040TaxReturn.com is "an authorized IRS e-file provider," which the IRS links to on its Free File Company page. However, SiteJabber users complained, among other things, that Free1040TaxReturn.com wasn't really free, that it placed unauthorized charges on their credit cards, that it failed to respond to their calls and emails, and that tax returns approved by the site were subsequently rejected by the IRS.

And it's not just SiteJabber users who found fault with Free1040TaxReturn.com. A quick Google search turned up scads of complaints from other sites as well. Below are several of SiteJabber's 16, one-star reviews of Free1040TaxReturn.com, some of which we've edited for space constraints.

C A. faults the IRS for recommending Free1040TaxReturn.com:

"I can't believe the IRS has a link for this shoddy website. They sure did take the money quickly enough. Now no response to their supposed 'contact' button. I only get messages with sql errors."

Brenda I. says the IRS was no help at all when she called to complain about Free1040TaxReturn.com:

"This is the worst site I have ever used. Every comment I have read so far on this site is true! I filed my sons federal tax return and I can't get back in it to see where his state refund is at. No one is responding to my messages that I have sent and no phone # listed to call anyone. When I tried calling the IRS they were no help either."

Gary V. said Free1040TaxReturn.com is a government-endorsed rip-off:

"This site will give you nightmares. It WAS NOT free. I had a very simple return to file as we are retired. I had to use the 1040 form to claim a slot win in CT where they took out taxes. On this form, we had Social Security income, the slot income and two weeks worth of unemployment pay. For this,...they charged us $40.00. I have tried to get back on the site to get a copy of our return, but can not log in. They have no phone number to call, yet they claim 24 hour service. This site is a rip-off that is a link provided by our government. More of the 'change' we were expecting?"

Tyler M. said the IRS rejected his return when he used Free1040TaxReturn.com:

"This site is horrible!!! I was first told (one week after submitting) that my return was accepted by the IRS. I continuously checked and 2 1/2 weeks out still received the same message. I checked again 3 days later (3 weeks total now) that my return was rejected by the IRS THE DAY AFTER I INITIALLY SUBMITTED IT!!

"I would steer clear of this site and I am actually hoping this site is not just another scam to get personal information because they've got it all and have done nothing for me except delay my receipt of funds I need to pay my bills. I now have to start the whole filing process all over again.


As many SiteJabber users pointed out, there's no phone number listed anywhere on the site, not even on the Contact Us page. And that reason alone, paul k. noted in SiteJabber's questions & answers section, should have disqualified the site from receiving an IRS recommendation.

"The IRS transferred me to a dozen different departments and they said they do not have a phone number for the site anywhere," paul k. wrote. "What kind of IRS or any company puts a recommendation on their site without getting a phone number for the company?"

Consumer Ally contacted the IRS to request a comment on the complaints, inquire about its vetting procedures for authorized e-file sites, and to find out how many complaints it's received about Free1040TaxReturn.com. The IRS did not respond to Consumer Ally's inquiry.

If you're searching for the official IRS site, make sure not to click on IRS.com by accident, which is not affiliated with the IRS. The correct site is www.irs.gov.

Increase your money and finance knowledge from home

Building Credit from Scratch

Start building credit...now.

View Course »

How to Avoid Financial Scams

Avoid getting duped by financial scams.

View Course »

TurboTax Articles

Video: Tax Guidelines About Gifting

Note: Some of the content of this video applies only to taxes prepared prior to 2012. It is included here for reference only. Find out the tax guidelines about gifting with help from TurboTax in this video on tax tips.

Video: What are Income Tax Rates?

Note: The content of this video applies only to taxes prepared for 2010. It is included here for reference only. Income tax rates change depending on both the amount of money you make and how you made it. Find out about income tax rates with help from TurboTax in this video on tax tips.

Video: How To Reduce Errors on Your Tax Return

Did you know that errors on your tax return can affect the amount of your tax bill and the amount of time it takes to get a refund? Fortunately, TurboTax helps you avoid errors AND be sure you're getting all the tax deductions and credits you deserve.

Does Your Company Need to File Form 1095-B?

A company is responsible for filing IRS Form 1095-B only if two conditions apply: It offers health coverage to its employees, and it is "self-insured." This means that the company itself pays its employees' medical bills, rather than an insurance company. A company that doesn't meet both conditions won't have to deal with Form 1095-B. Its employees might still receive a 1095-B, but from their insurer, not the employer.

Video: Who Qualifies for an Affordable Care Act Exemption (Obamacare)?

The Affordable Care Act requires all Americans to have health insurance or pay a tax penalty. But, who qualifies for an Affordable Care Act exemption? Find out more about who qualifies for an exemption from the Affordable Care Act tax penalty, how to claim an exemption on your tax return and how the Affordable Care Act may affect your taxes with this video from TurboTax.

Add a Comment

*0 / 3000 Character Maximum