New Website Could Be a Nightmare for Consumer Products Companies

The Consumer Product Safety Commission has launched a new website, Saferproducts.gov, the first consumer product database of its kind. The agency says that "Through SaferProducts.gov, consumers, child service providers, health care professionals, government officials, and public safety entities will be able to submit reports of harm (Reports) involving consumer products. Manufacturers (including importers) and private labelers identified in Reports will receive a copy of the Report, and will have the opportunity to comment on them."

It's likely that a number of companies will be upset about the new site and its feature that allows consumers to submit forms about unsafe products. Of course, what is "unsafe" will be largely subjective, although the agency will apparently review some comments.

The entire site will not be live until sometime in April. Manufacturers will be allowed to file their own comments about complaints for up to 10 days before the complaints go "live." This could be a nightmare for large consumer products companies, which may need to wade through scores of complaints. Businesses will have to register with the site to be able to post responses.

The Achilles Heel of the site may be that it is subject to random comments from consumers that are inaccurate or possibly part of campaigns against companies that are unrelated to product flaws.

The site is a good idea, theoretically, but like most every other "open" comment website, abuse by both consumers and companies will be hard to regulate.

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Helloodot

The second Achilles Heel of the site may be that it is subject to random comments from Companies that are inaccurate or possibly part of corporate campaigns against
Individuals that call them on the over-priced crap, many of which have flaws,that they are peddling with the blessings of T.P.T.B.

March 11 2011 at 7:17 PM Report abuse +2 rate up rate down Reply
1 reply to Helloodot's comment
hello 2U JackieB

I so agree.

March 11 2011 at 7:21 PM Report abuse +1 rate up rate down Reply
richsonny61

Well- we can thank all those companies out there who had to have larger profit margins and all the US presidential administrations that helped in this hurricane of stupidity -now the dog is biteing them all in the ass -American workers have their asses chewed off already !!! welcome to the: Screwed World Order -theres nothing new about being stabed in the back-Real Americans are still dealing with the first knife we got 35 yrs ago !!! Thanks To all those who are guilty!!!

March 11 2011 at 4:55 PM Report abuse rate up rate down Reply
psignspdq

Good. It's about time consumers got treated right. To hell with companies who don't like it. They don't care about the Middle Class, why should we care about them.

March 11 2011 at 4:49 PM Report abuse +1 rate up rate down Reply
pancynatterson

There is already a public site that does the very same thing. Its called The Ripoff Report. They post all complaints and no one can make them take anything off their site for any reason. Its handy for checking out suspect email or snailmail offers/scams and to vent legitimate beefs with products or services.

March 11 2011 at 4:32 PM Report abuse +1 rate up rate down Reply
2 replies to pancynatterson's comment
Judith

www.snopes.com is another good site to check for scams and rip offs, especially if they are of the email/spam variety.

March 11 2011 at 9:21 PM Report abuse rate up rate down Reply
darinw40@mail.com

I have used this site....it does get results as the offenders are QUICK to try to resolve your dispute (the company I had a problem with called me daily to remove my complaint,only after I had replacement product in hand did I remove the complaint)

March 14 2011 at 9:24 AM Report abuse rate up rate down Reply
Iselin007

These off shore workers do not have to be bonded or get the same unrelated questions asked at interviews.

March 11 2011 at 12:53 PM Report abuse +1 rate up rate down Reply
Iselin007

Alot of the victims of these cribs probably would not have jobs when they grew up do to the greedy nature of unfare trade. Even Service men and women are finding the promise of college a worthless scam since only the visa workers are getting jobs.

March 11 2011 at 12:47 PM Report abuse -1 rate up rate down Reply
Iselin007

Perhaps they can re-use the banned cribs overseas to help keep their over population in check?

March 11 2011 at 12:43 PM Report abuse -1 rate up rate down Reply
Iselin007

Some products have to be altered or redesigned like the cribs so it will be no contest the products are on recall and banned for sale in the USA. Save the instructions incase you have to blow your nose but used up your tissues because you were crying so hard and rolling on the floor laughing.

March 11 2011 at 12:41 PM Report abuse rate up rate down Reply
Iselin007

The call centers will be busy trying to post their Scripted responses to the complaints. Unfortunately the spam bots will have a harder time gaining access or wooing over consumers on the protected US web site.

March 11 2011 at 12:36 PM Report abuse -1 rate up rate down Reply
Iselin007

Most products are foreign imports so the manufacturers can not do much about it. This is a good think ya? ROLFMAO!

March 11 2011 at 12:32 PM Report abuse +2 rate up rate down Reply