super bowl seats fiasco consumerWhen we warned about scams targeting people headed for the Super Bowl, who knew that it would be the NFL that would end up being the target of so much anger when hundreds of ticket holders arrived and found out their seats didn't exist?

Consumer Ally partner Steve Noviello, consumer reporter for KDFW in Super Bowl host city Dallas, shared with us his look at what rights consumers have when the unexpected happens -- like going to a sporting even and finding out your seat is missing or having soup dumped in your lap at a restaurant.

(Become a fan of Consumer Ally on Facebook.)Consumers are often worried that if they accept some sort of compensation at the time they suffer some unexpected setback that they would lose the ability to pursue further action. That's not the case, Noviello found.

Consumer lawyers say that unless you specifically waive all your rights by signing a document that says you accept what they're offering -- a free meal, for example -- in exchange for not pursuing the matter further, there's nothing to preclude you from suing later.

And, he urged consumers, if you're doing business with someone -- even a friend -- and the terms of the original agreement change, note it in writing. Both parties need to be in agreement, Noviello said.

Watch Steve's report on KDFW:

On Your Side: Refunds and Responsibility: MyFoxDFW.com


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