There are, however, companies out there that know what great customer service really means. Recently a survey by the National Retail Foundation and American Express came up with a list of the top 10 companies.
So which companies did they say really put customers first?The findings, in order:
- LL Bean
- Land's End
Unfortunately, they didn't break this down into customer service elements, such as
- Return policy (Full refund? Store credit? How long after purchase? No questions asked?)
- Speed of return
- Ease of return
- Who pays for return postage
It would be most interesting to see which companies finished at the bottom in the survey, but those results weren't revealed. Which national companies would you rate as the worst at customer service?