FexEx phishing scamFederal Express does not want your Social Security number. Neither does UPS. Customers have reported receiving emails claiming to be from the shipping companies, warning them that a package went undelivered and asking for information. Or they're sent a link to print out, but instead it downloads a virus.

But really, it's a hacker, trying to get access to computer drives and bank accounts, Better Business Bureau President Tom Bartholomy said in a statement.

"While most of the country is preparing to celebrate the holidays, cyber criminals are spreading computer viruses and stealing identities," Bartholomy said."Hackers using email phishing messages are posing as trusted businesses to take advantage of the seasonal increase in online shopping and shipping of merchandise all across the country."

One blogger said she received an email like that right around Thanksgiving. She clicked on an attachment that was supposed to "resolve" the shipping problem. Instead her virus protection popped up with a warning and she found out it was a virus intended to snag her bank account information.

Commonly, the email will include a hyperlink for recipients to click that will take them to another website that might look legitimate but will download malware or solicit personal information.

Instead of clicking on the link in the email, go directly to the shipper's website or contact the company via telephone to confirm whether there is a shipping problem with your package. Do not open attachments to unsolicited emails.

Suspicious emails should be reported to the Internet Crime Complaint Center. For more information, please visit www.bbb.org or file a complaint with FedEx.

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