Airline Lost Your Luggage? They Could Owe More Than You Think

Some airlines have told consumers that they're not entitled to compensation for lost luggage, or if they are, it's a pittance--such as $25, as one airline claimed. But the federal government says that you're really entitled to as much as $3,300, something that some airlines seem to be keeping quiet about.

Consumer Ally partner John Mattes, the "Investigative Guy," went undercover to do this report that shows airlines ignoring the law or misinforming consumers about their rights.

Earlier this fall, the U.S. Department of Transportation announced a $100,000 fine against Delta Airlines for handing out a pamphlet that told its customers that they would be limited to $25 a day in incidentals if their bags didn't turn up.

John Mattes lost luggageMattes reports that travelers are supposed to be allowed to get what they need, but the airlines are not about to tell you that.

Mattes, a consumer lawyer, was a longtime TV consumer investigative reporter in Miami and San Diego and now produces videos for his website.

(Check out Mattes' story about Scentura, a multi-level marketing program that has been luring job-hunters for years through newspaper and online classified advertising.)

If you have a beef with an airline, you file a complaint with the U.S. Department of Transportation's Aviation Consumer Protection and Enforcement Division.

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Channgam Kashung

MY journey started from Orlando airport by delta airline ,the flight was delayed for two hours and i could not be able to catch my next flight on the top of that when i reach my destination (Delhi) i lost my luggage i put claimed but nobody bother to check my lost luggage.i was so disappointed and realized not to travel this kind of airline anymore.

May 10 2013 at 6:45 AM Report abuse rate up rate down Reply

I went to Germany for the first time for Xmas and my luggage was lost. I did not have presents for my grandchildren at Xmas or anyone else,you see I entrusted that very important task of getting my luggage to Germany WITH ME to Delta airlines. Well I FINALLY got the luggage two and a half days before I left. My camera was in the luggage so I don't have very many pictures of my trip at all.Not to mention that I didn't have clothes and had to spend Xmas in a pair of pajamas.I did not get to go places because I am a plus size woman and it was very hard to find my size in the stores.My luggage being lost made this a horrible experience for me especially at xmas. Rose Arrington@

January 08 2012 at 9:46 AM Report abuse rate up rate down Reply