Telemarketing Complaints Decreased in 2010, Says FTC

Telemarketing complaintsThe number of Americans registered in the Do Not Call registry increased during the past year, while the number of complaints about annoying telemarketers decreased, according to the Federal Trade Commission, which just published the National Do Not Call Registry Data Book for Fiscal 2010.

According to the Do Not Call Registry Data Book, at the end of FY 2010 (Sept. 30, 2010), the Do Not Call Registry contained 201,542,535 actively-registered phone numbers, up from 191,453,515 at the end of FY 2009.

In addition, the number of consumer complaints about unwanted telemarketing calls decreased from 1,808,354 at the end of FY 2009 to 1,633,819 at the end of FY 2010.Now in its second year of publication, the 22-page Data Book contains a wealth of information about the Registry for FY 2010, including:
  • The number of active registrations and consumer complaint figures since the Registry began in 2003.
  • FY 2010 complaint figures by month and complaint type.
  • FY 2010 registration and complaint figures for all 50 states by population.
  • The number of entities accessing the Registry by fiscal year.
  • An appendix on registration and complaint data by consumer state and area code.
This year's Data Book also reveals several trends in complaint data. In addition to providing information on the total number of consumer complaints per month, it also contains data on the number of monthly complaints specifically related to pre-recorded telemarketing, or robocalls, and the number of requests for a particular telemarketer to stop calling.

After the FTC issued a Rule banning virtually all telemarketing robocalls starting on September 1, 2009, the number of robocall complaints decreased from 66,574 in October 2009 to 58,161 in November 2009, and fell further to just 51,882 in December 2009.

The FTC says it remains committed to stopping deceptive, misleading, and otherwise unlawful robocalls, and will take action against those who violate the new rule.

Click here for information about the Do Not Call Registry or to register your phone number. Once a number is on the Registry, it never has to be re-registered.

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