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Q. I was a faithful Boost Mobile customer for years but recently I switched to Virgin Mobile and took my phone number with me. I had $20 in my account when I switched the phone number over to the new company, and now Boost Mobile will not issue the refund or even credit it to my husband's account, who is still a Boost customer. They say when I transferred my number the money vanished into thin air and it doesn't exist anymore. Can you help?
--Sarah ElmanA. I can't, unfortunately, although I did try. I reached out to Danielle Alvarez Babbington in Sprint's corporate communications department (Boost Mobile is a brand of Sprint) and she looked into your case. The problem, though, is that Boost's terms and conditions -- which were listed on the package of the phone you bought, as well as on the reloadable cards and the company's website -- say that phone credits are non-transferable and non-refundable.

So you're out of luck this time. Going forward, make sure you always read the terms and conditions when you buy a new product or service. I know they're tedious, but they can save you a lot of hassle -- and money.

Consumer Ally problem solver Jean Chatzky is the "Today Show" financial adviser, a longtime financial journalist and best-selling author.

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boost mobile stole my money when the overcharged me now there saying its not there problem they cause my bank account to overdraft now they won't give me my money back there saying it's my fault because Joel the suppose supervisor **** up

November 01 2013 at 7:19 PM Report abuse rate up rate down Reply