With unemployment is so high and wages so stagnant, one would think banks would find it very easy to hire sufficient numbers of competent people to get both these jobs done, although their relatively extraordinary nature may somewhat excuse the staffing issues.
Overtime Without Pay
But what about core banking functions, such as "opening and closing the bank branch; counting money; maintaining the cashier's drawer; performing bank transactions; offering and selling financial products and services; and taking loan applications"? Surely, Bank of America has enough staff to do those sorts of things? Nope.
At least not according to a major class action, quoted above, that just survived BofA's effort to dismiss it. In the lawsuit, retail branch and call-center employees claim that understaffing has led BofA to force them to work overtime without pay, much less time-and-a-half. They allege being forced to work through break and lunch, and before and after shifts, all without pay. In allowing the employees' case to go forward, the judge noted they had made many specific factual allegations -- still to be proven, of course -- but nonetheless factual enough in nature to have the necessary goods to proceed to trial.
Speaking of doing its jobs competently, after I and several others questioned how BofA could have done a competent review of over 100,000 pending foreclosures in a mere couple of weeks, BofA has backtracked a bit on its blanket claims of no problems and shed some light on what its review consisted of. In short, the bank looked at 1% of the foreclosures and found problems with say, 5% of them. (That latter percentage is a guess. BofA admitted to problems in 10 to 25 of several hundred. Twenty-five of 500 would be 5%.)
Taken at face value, that's 5,000+ pending foreclosures that have problems. But the problem with taking it at face value is that we have no idea how representative a sample these foreclosures were. Perhaps the true level of problems in the mess is much higher. We have no way of knowing, and frankly, BofA (and other banks) no longer have any credibility on the topic.