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Q. I turned off my service with Comcast back in April because I was going to move and I didn't want to pay the $50 transfer fee. I told them I will cancel and then restart my service once I moved. I had overpaid by about $7. I know that seems like a little bit of money, but I have been through hell and high water with Comcast cable. They told me it would take three weeks for me to receive it. After four weeks, I called and they said they issued the check out to my old address so I gave them my new one and was told it would take another three weeks. After another four, I called and they said the request was not put in so they put it in again and said it could take four to six weeks. Well it's been about eight or nine weeks and still no check. They keep giving me the runaround. Please help.
A. Ashley, I know exactly what you mean – it's not the money, it's the principle. If you owed them $7, you better believe they'd be coming after you to collect. So you're absolutely right to stay on top of this, because every little bit adds up.
That said, sometimes all it takes is a little push from Consumer Ally here at WalletPop. I called Jenni Moyer, the senior director of corporate communications at Comcast, and she looked into this for us. What she found, essentially, was that "the process broke down." For that, she says Comcast is sorry, and as of yesterday, they've deposited a $7 credit to your account. Please let us know if you don't receive it.
And finally, for others out there in a similar situation: Moyer says a refund from Comcast generally takes four to six weeks. If you're still waiting on yours after that, it's time to pick up the phone.
Consumer Ally problem solver Jean Chatzky is the "Today Show" financial adviser, a longtime financial journalist and best-selling author.
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