Computer problems dogged Chase's (JPM) online banking services for a second day on Wednesday, leaving many customers frustrated.

Problems first appeared on the Chase site late Monday, with customers unable to log on to their accounts. Technicians worked overnight to fix those problems by about 1 a.m. on Wednesday morning.

Unfortunately, the rush of customers to the site on Wednesday meant service was spotty. As late as Wednesday afternoon, customers were experiencing delays.

"A system outage of this length communicates to me that they really don't have a handle on their systems," Vic Caterina, a Chase customer in Chicago, told The New York Times. "My relationship with Chase is now under reconsideration."

Some customers were particularly frustrated by the fact that the bank didn't post updates on its website.

Bank spokesman Joseph Evangelisti said that it did not want to post updates until it had a full understanding of the problem. He said the bank would refund any penalty fees incurred because of the outage.

Bank officials say the problem it may have been a software error caused by a "third-party database company", which made it impossible for Chase to process customer login details.

The bank ruled out the possibility of an online attack.

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Raj

Again they have technical issue: Allow you to withdraw from $25,000 to $100,000 over you Balance via online banking. I could do it for $25,000.

November 26 2011 at 3:00 AM Report abuse rate up rate down Reply
Dokemion

Different banks has different policies and their rates varies a lot from time to time that's why it's better to undergo some bank reviews to see which bank that fits you. http://www.bankreviews.org/

September 20 2010 at 9:44 AM Report abuse rate up rate down Reply
johnskii

Very inept company J.P. Morgan Chase........

September 16 2010 at 12:10 PM Report abuse +1 rate up rate down Reply
Earl

This may be exastly what those idiots in Lagos want to see. I can just imagine the scams coming in our emails,

September 16 2010 at 10:54 AM Report abuse rate up rate down Reply
themanindbox

As a computer engineer who has worked for these banks before, i can assure you i have NEVER done banking online, nor will i ever.

September 16 2010 at 10:24 AM Report abuse rate up rate down Reply