AOL terminated our connection at 5:28 pm and displayed the message, "Your connection to the AOL Service was reset by the remote host." Our Comcast cable connection is active and working. We were able to sign on and resume the connection immediately. Why does AOL do this? We currently subscribe to the "full-time" AOL service.

We subscribed to AOL in 2000, and elected to use the "full-time" service ($23.95 per month). In the early days, using a modem connection, AOL would terminate your connection after a few moments of your inactivity on line. It was frustrating but tolerated simply to gain access to the Internet. We continue to pay the "full-time" fee. Today our connection is through the Comcast cable service. AOL routinely still terminates (resets) the service at will for unknown reasons. This has happened halfway through typing a lengthy email and the existing data is lost. At least AOL does send a note of apology when they terminate the connection. [The Comcast cable connection always remains fully active when this occurs.] We appreciate any enhancements AOL can provide. It would be helpful if AOL could actually provide "full-time" service.