U.S. Bank customers may have noticed that for a little more than 14 hours, at least, the web site has been down.The message that customers are getting when they try to log into their account, reads:
"U.S. Bank Internet Banking with Bill Pay is undergoing routine maintenance updates and is unavailable. It will be available shortly. We apologize for any inconvenience and appreciate your patience."
I contacted one of the PR people at U.S. Bank to see if this was really "routine maintenance." While waiting for a return call, I called a branch. It's amazing what you can learn by just calling a branch and speaking with one of the managers. The computer problem is at the U.S. Bancorp headquarters in Minneapolis. It's a significant problem. At the branch that I contacted, the staff couldn't look up customers' bank balances.
Spokesman Steve Dale called me and confirmed what the manager said, offering a little more information. "We had a power failure in St. Paul, and as a result, it impacted our operations facility there, and we experienced some service interruption."
Dale adds, "We apologize, and we're working to restore everything."
There are backup systems that U.S. Bank has, Dale noted, and they kicked in, "but we still had to reboot, and that's about as technical as I get with these things."
He said that a lot of customers may have access to the U.S. Bank web site now, but for those who still don't, he apologized once more. He also suggested that those who have Facebook, look up U.S. Bank there, that they're keeping in touch with customers that way.
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