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Q.U-Haul banned me from renting their products because I was associated with a friend who owed them money. I asked this friend to help me move three months ago, and when we were at U-Haul renting a truck, they asked if there would be any other drivers. My friend gave them his drivers license and they cancelled the rental, saying that he had an unpaid bill from 2007. They then told me that I couldn't rent from them until this person paid his bill, and that I would be responsible for the charges he owed because I was associated with him. I was told I couldn't rent from U-Haul until the bill was paid, and I was put on a list. I didn't even know this friend in 2007. I have tried to rent at other locations and have been denied three times. They told me this is what they always do until the money is paid, but I do not feel that I should be responsible for someone else's payment.
Thanks in advance,
Steve Hudson.

A.
I contacted U-Haul on your behalf and was told that this was a mistake. According to a company spokesperson, U-Haul generally tries to work with renters who are unable to pay their bills at the time of the rental. If, however, a customer fails to pay or doesn't follow through on a promise to pay, they are placed on alert, which means they are no longer eligible to rent from the company.

In your case, your friend had agreed to pay U-Haul a delinquent debt, but later became delinquent and was placed on alert with the company. "When Mr. Hudson listed the other individual on the contract, he was also placed on the eAlert system. Mr. Hudson should not have been placed on the eAlert system solely due to his association with the other individual. U-Haul company has removed Mr. Hudson from that list and will reach out to inform him of that change," says the spokesperson.

Companies make mistakes, and you were right to stay on top of this situation. If your gut instinct tells you that something is wrong, it never hurts to follow up. As of now, your record with U-Haul should be free and clear, and you're absolutely not responsible for his past-due bill (although, for the record, he should pay up. It's never a good idea to hide from a debt). Good luck with your next move

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