Get Satisfaction is a customer service tool that has been adopted by many companies and allows them to better serve customers and answer questions without complex Frequently Asked Question Pages and byzantine contact forms that have more drop-down choices than a FAFSA form.
"Mint.com's integration with Get Satisfaction is a natural fit," said Thor Muller, chief technology officer at Get Satisfaction in a the press release announcing the partnership. "We're both committed to creating friendly and compelling online user experiences and we're delighted to be able to provide Mint.com with a way to scale up and serve their customers with a tight integration of Get Satisfaction."
This tight integration means that customers can easily ask Mint staff and other users why their bank won't connect, and if it is a widespread issue users may be able to answer quicker than Mint staff. The Get Satisfaction tool also allows users to chime in and say that they have the same problem or put their support behind a new idea so that Mint knows how much users want a specific feature.
The use of Get Satisfaction won't solve every problem users have with Mint, but it will give users a louder voice to ask for what they want. Specifically, Mint plans to use this tool to learn what features are most important to users, such as the much anticipated Mint Android App, so that the service can continue to grow and provide users with the best information to make important financial decisions.