AT&T vs. Google Voice: Sex, money, the feds, and your phone bill
Filed under: Company News, Technology, Media, Google , Apple, AT&T, Verizon
Despite what a handful of lawmakers may say, the dispute between Google (GOOG) and AT&T (T) over the search giant's Google Voice application is not so much about fairness or rural access as it is about steamy phone sex and piles of money. These lawmakers, including Steve Buyer, an Indiana Republican and John Shimkus, an Illinois Republican -- who have received a combined $200,000 from AT&T and Verizon over their careers, according to Opensecrets.org -- have written to the FCC complaining that Google's refusal to connect expensive rural calls is "ill conceived and unfair to our rural constituents."The FCC is set to open an investigation to determine if that's true, according to Dow Jones, and will formally notify Google of the inquest later Friday. But why all the interest in Google Voice from AT&T, Congress and now the FCC? After all, Google Voice is available by invite only, and only a relative handful of people are using it. So why is everyone in such a lather about it? And why is AT&T expending so much energy to create roadblocks to its tiny new rival?
Technically, the dispute is over FCC regulations governing how long-distance and local phone companies pay each other for traffic that passes from national to local networks. Since Congress deregulated the telecommunications industry in 1996, much of this traffic comprises extremely lucrative sex chat lines, which the national carriers wind up paying for. AT&T has never been happy about that, and it's now livid that Google Voice can avoid having to connect such calls -- thus dodging this twisted fee scheme.
On Thursday, after much sniping between AT&T and Google, the dispute reached Congress: A group of 20 House Republicans and Democrats wrote to the FCC urging it to investigate Google's right to block calls to rural telephone exchanges. AT&T, which has the exclusive right to market Apple's iPhone in the U.S., which Google Voice will compete against, has argued that Google Voice should also have to connect expensive rural calls. This is something AT&T has tried to avoid, but was required to do by the FCC in 2007. In response, the search giant has said, "Unlike traditional carriers, Google Voice is a free, Web-based software application, and so not subject to common carrier laws."
But those 20 lawmakers have challenged that notion. "We are formally requesting an investigation by the FCC into the nature and function of Google Inc.'s voice service," the lawmakers wrote in their Oct. 7 letter to FCC Chairman Julius Genachowski. "A company should not be able to evade compliance with important principles of access and competition set forth by the FCC by simply self-declaring it is not subject to them without further investigation."
Set aside for the moment the fact that most of these lawmakers have received over their careers hundreds of thousands of dollars from AT&T and Verizon (VZ) in campaign and PAC donations. Set aside the fact that the local exchanges, many of which are in their districts, benefit most from this gaming of the intercarrier payment system. And set aside the fact that these lawmakers' constituents are among the biggest beneficiaries of a system that provides them with the same phone service that more densely populated areas are accustomed to.
Instead, to understand what's going on here, consider this background. After Congress and President Bill Clinton deregulated the phone industry with Telecommunications Act of 1996, rural areas came to receive their service primarily from two types of local carriers: an ILEC, for "incumbent local exchange carrier," the local phone companies that predated the Ma Bell breakup; or a CLEC, for "competitive local phone exchange," companies that emerged after the industry was deregulated.
What these new local phone exchanges quickly discovered is that they could make a gobs of money by partnering with phone sex and adult chat companies to route the numbers through rural exchanges -- a practice known as "traffic pumping." The local exchanges then turn around and charge AT&T and other national carriers like Verizon a fee -- sometimes as high as 10 or 20 cents per minute -- to connect long-distance traffic coming from all over the country to these supposedly rural numbers, many of which are actually forwarded to sex call centers in Los Angeles and elsewhere.
And for the coup de grace, the local exchanges then split AT&T's fees -- which amount to millions of dollars every month -- with the phone sex companies, which then turn around and use that money to advertise their services, completing the self-perpetuating cycle. In 2008, AT&T warned that traffic pumping could force higher rates for phone consumers across the country to offset some $250 million in extra costs due to these fees the previous year.
Thanks to FCC rules, AT&T is obligated pay these fees to the local phone exchanges to connect the calls, primarily to local numbers in Iowa and South Dakota, but in other rural states as well. In recent years, volume to these local numbers has increased dramatically, with phone numbers being used by free conference-call companies as well as sex chat lines with names like "Butt Monkey." Ron Laudner, CEO of Farmers Telephone, a local exchange in Riceville, Iowa, last year told USA Today the arrangement was routing some 40 million minutes of calls each month to his exchange, generating $2.2 million per month.
Since most consumers now have phone service with unlimited long distance or large monthly chunks of minutes, the calls are supercheap -- or effectively free -- for the user, while AT&T and the other long-distance carriers have to shoulder the charges imposed by the local exchanges.
All in all, a very tidy scheme.
Thus, while lawmakers, AT&T, and The Wall Street Journal editorial page might pontificate about how this is all about rural phone customers, or fairness, in reality this is about sex and money -- and everyone knows it, including AT&T, which has long griped about the situation. In a 2007 letter to the FCC complaining about the practice, AT&T wrote: "Many of the calling service providers use 'free' pornographic chat lines to generate traffic.... All of which have a single purpose: to artificially stimulate massive increases in traffic." In other words, AT&T knows this dispute isn't about getting Google Voice to provide service to rural America -- it's about porn.
Naturally, AT&T does not want to pay these exorbitant fees, and yet it's urging the FCC to require Google Voice to connect such calls and pay the fees. An AT&T spokesperson told Reuters that policymakers would determine if Google is enjoying a "double-standard."
Some of the local exchanges have accused AT&T of simply not paying its bills. In fact, just last week, two local South Dakota carriers, Northern Valley Communications and Sancom, sent a letter to the FCC accusing AT&T of hypocrisy by complaining about Google's ability to block such calls. In the letter to the FCC, an attorney for the rural carriers, Ross Buntrock, wrote to complain that AT&T is refusing to pay the required fees to rural carriers, despite being required by law to do so.
"AT&T is engaging in very similar conduct to 'reduce its access expenses' by simply refusing to pay its bills," Buntrock wrote. "Indeed, if one were to replace 'Google' with 'AT&T,' and call blocking' with 'no pay' in AT&T's [letter to the FCC], Northern Valley and Sancom would have little to add to describe AT&T's unlawful campaign."
"Without a hint of irony, AT&T concludes that 'the Commission cannot, through inaction or otherwise, give Google a special privilege to play by its own rules,'" Buntrock added. AT&T and the other major carriers "are in desperate need of reminder of their obligations under the law."
"For AT&T to invoke rural America to seek common carriage regulation of online applications, while rural carriers say AT&T isn't even paying its bills, is the height of cynicism," said Mistique Cano, a Google spokesperson. "The fact is, we agree that the FCC needs to fix the current rules for compensating phone carriers."
A spokesperson for the FCC declined to comment, and AT&T did not immediately return calls requesting comment. In the end, though, it would seem that AT&T could wage its battle against the sex chat lines that are exploiting FCC regulations in a more direct manner than trying to drag Google Voice into also paying these fees. And one could ask: Why isn't it?
Follow Sam Gustin, a reporter for DailyFinance, on Twitter here. Follow DailyFinance's tech coverage here.



























Reader Comments (Page 1 of 2)
10-09-2009 @ 4:29PM
c6lacy said...
Why in the world do people have to pull other people into their sex life...har har har
Reply
10-09-2009 @ 4:42PM
Art said...
I think Google and AT&T should get a room :)
Reply
10-09-2009 @ 4:49PM
dave said...
1 more reason on a gigantic stack of reasons nobody should ever use at@t for ANYTHING!
Reply
10-09-2009 @ 4:59PM
upurs said...
have you ever had to ask the attorney general,or the DOJ,or any agency of our government for help,because you were too por to afford an attorney?...and they always say they are here working for you?...well it ain't easy...these agencies are so busy and under staffed/funded,because these bigshot crooks who run this country are constantly breaking laws and regulations and clogging up the system so bad that ...poor/common people who are in need of these agencies for help ,can't get it..!..all we get is;more enforcement-less civil liberties-higher taxes-lower wages-and higher prices for less goods/services..!..another words..we get nothing.
Reply
10-09-2009 @ 5:34PM
Earl said...
What a bunch of horse shit! not only do they rip taxpayers off,they laugh in our face and nothings done, we have a right to say nothing about the way america is run!
Reply
10-09-2009 @ 5:35PM
Uggg said...
Buddy, you're one long winded talker. I'm speaking to Sam.
Now, Mr. Author, EVERYTHING's about money and sex. I just sat here and read and read and read. Did I learn anything? No. Well, except that I could do your job.
Only better.
Reply
10-09-2009 @ 5:39PM
Brenda said...
Phone Sex is a waste of time.
Reply
10-09-2009 @ 6:18PM
david said...
lol , well then you havent talked to the right person
10-09-2009 @ 5:45PM
onic7 said...
Hear ye! Hear ye!
What is this crap? Speaking for the people, we want our money back, or a refund. I read: AT&T will not pay their bills.
What if I don't pay mine. What? Collections... Lower credit score. Oh, I get it, your just telling us we'll have an increase in our phone bill. Take our money with your bad service and threats. We damand a refund for everybody and want our money back! Poo and double poo for this rhetoric.
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10-09-2009 @ 5:46PM
brdbrns3 said...
Phone sex is highly overrated. I tried phone sex back in the day. I had to go to the emergency room to get the cordless phone removed from my ass. Not really.
Reply
10-09-2009 @ 5:51PM
Azy said...
I was kind'a thinking it was rather long for a blog, too, Uggg. I mean, I've written long blogs, but they're at least humorous. This was just verbose and boring.
Seriously, what it all boils down to in reality is that Google is HUGE and they're sticking their piggies in where AT&T is used to being the shot-caller. Naturally AT&T is gonna cry foul, because if Google does get a foot in telecommunications, they're gonna do nothing but grow.
That's my summery. The end.
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10-11-2009 @ 1:02PM
LISS said...
IF FCC WOULD REALLY LOOK INTO ATT AND MAKE THEM CONFORM, THEY GET BY WITH SCREWING PEOPLE EVERYDAY, LIKE SELLING 768KBPS AS HIGH SPEED WHEN YOU ONLY GET 300KBPS OR LESS. IT IS ABOUT TIME THEY HAD SOME COMPETITION, BUT- THERE ARE SO MANY PAY OFFS EVERYWHERE IT ALWAYS COMES DOWN TO WHO HAS THE DOLLAR.
10-09-2009 @ 5:46PM
brdbrns3 said...
I was just kidding. But I did get an ear infection from phone sex once.
Reply
10-09-2009 @ 7:43PM
Al said...
Mr. Gustin, did you read what you wrote? In your final paragraph, you chastise AT&T for not waging its own battle and bringing Google into the fight. Earlier in the article, you state AT&T lost its fight in 2007 with the FCC over this matter. What other recourse does this company have but to try to make sure other companies have to play by the same rules that it does. Maybe bringing an internet darling company into the fight might help shed light on the problem, and either get the FCC or Congress address the issue. At the very least, it got you to write this article.
Reply
10-09-2009 @ 6:36PM
william said...
the bottom line here is the big read that BIG!!! stacks of money that at&t has funneled into congressmens pockets in return for political favoritism, its a good reason to get rid of these crooked shysters once and for all.
Reply
10-09-2009 @ 6:40PM
mark turner said...
Rural phone sex!..."Hey honey, what flavor edible panties ya'll got on? Bacon?"
Reply
10-09-2009 @ 6:50PM
Charlie said...
Well this is the new AT&T bought by SBC (Sponge Bob Communications or Sodimized By Cowboys). They needed a name change because their old name was trashed by themselves. Every 1/4 is record earning, tech support comes from India, Ceo and his croonies have more than one golden parachute pack. Corporate greed is at its best. Contract time comes around oh we need to cut back. They had money to move headquarters from San Antonio to Dallas they need that status symbol to make up for their lack of common sense.. I use to work for them after they bought Ameritech in was a downhill ride to the cesspool. Were mass confusion is just another day. Logic need not apply. They coporate AT&T are spoiled when they can not get their way they cry and take the bat and ball and run home.
Reply
10-09-2009 @ 7:45PM
Ray said...
Having real sex is the real Mcoy but what the hell is phone sex? Do people actually shove the reciever in there or in someone's back dorr???? GEROOOOOSE!
Reply
10-09-2009 @ 7:50PM
No big deal said...
I did not understand one word. I heard about phone sex, but what a waste, its like masterbation? So, what's the big issue about people having phone sex, if it's not harming anyone, so be. I don't have long distance, and I don't have phone sex, so what's the big deal?
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10-09-2009 @ 8:51PM
Rose said...
At&t's complaint is that when they transfer calls from the rural area to the sex lines they have to pay a fee (at&t) when google does it through internet telephone they do not have to pay a fee so At&t wants google to have to pay a fee too. Google says because its the internet and not landline they are not exempt from paying a fee so that is what At&t is fighting if I understood the article right.