TD Bank's computer problems this week make life difficult for customers

If you're a customer of TD Batd banknk, you already know this.

If you're not... well, you may find it all quite interesting.

This week will probably go down as the least enjoyable in career history for all of TD Bank's employees. The bank has been plagued with computer problems all week, and those computer problems are causing a lot of grief for customers. Namely, money that's being deposited isn't showing up in the accounts.




The problem first occurred Monday night, but happily things were fixed Tuesday, until Tuesday night that is. Fortunately, by Wednesday everything was fine--nothing to see here, folks, you can all go home--no, wait, a minute...

On Thursday, the computer system went berserk again, and things are still going awry.

Right now, TD Bank has a message for their customers, which you can read in its entirety here. But in part, it says:

"We are experiencing delays in updating certain account transactions which has impacted some of our Customers."

(Can I just say, and granted, I've made plenty of boneheaded grammatical errors in articles, enough that I probably shouldn't bring this up, and I'm kicking this bank while they're down, but "customers" shouldn't be capitalized. Yes, you're a bank, famed for numbers, but c'mon, nobody at TD Bank took a college English course?)

"Across the organization, all hands are on deck to resolve these issues, and get back to business as usual."

(Actually, I don't think a comma should be after "issues"...)

"From Maine to Florida, our employees remain focused on helping our Customers through this period."

(And there's that capital C again. OK, I'll stop proofing their work)

"We sincerely apologize for the inconvenience this has caused and we thank you for your patience and understanding. Rest assured, your accounts are safe and secure."

But more important than whether TD Bank's web site has grammatical errors or not, what is important is that the bank assures their customers that they won't incur any fees due to the computer problems. The web site has a frequently asked questions page, where they say:

"We will not charge you any fees on your TD Bank account(s) as a result of these delays and we will reimburse you for any fees you may incur from other banks as a result of these delays."

So there you go. If you're a customer at TD Bank--there are over 1,000 branches throughout America--you should come out of this okay. But if I may suggest another editorial fix on the web page, and granted, I'm not the first to note this, TD Bank's motto, "America's Most Convenient Bank" should probably tweaked as well.


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