Reform Health Care Now: Insurance reimbursements make no sense
Filed under: Columns, Healthcare
When I opened my own medical practice more than four years ago, I decided to do my own billing so I could learn how medical billing worked. Instead of hiring an office manager, I handled all disputes with the dozen or so health insurance companies whose plans I accepted as well as Medicare and the state-run Medicaid program. It was a rude awakening. I was not new to medicine -- I had spent five years in another private practice and another six years working for Kaiser Permanente -- yet I was shocked to learn that getting reimbursed by a health insurance company is often a game of coding and standing up for what's right. And if I wanted to get reimbursed for my work, I needed to learn how the system works -- or I might not stay in business for long.
I soon realized that that insurance company reimbursements are often arbitrary and nonsensical. For example, the majority of insurers won't pay you for both a routine checkup and treatment for another problem at the same time. If a patient comes in for her annual Pap test and she suspects she has a cyst, the insurance company expects the doctor to either evaluate the problem and not get paid or ask the patient to come back for a separate visit if the doctor expects to get reimbursed for providing both services. Obviously, insurers are hoping that physicians take care of all of a patient's problems in one visit so they don't have to pay for all of doctors' work.
The same is true if a doctor has to perform two surgical procedures on a patient. If a doctor is doing a hysteroscopy to remove a polyp but the same patient also wants an ablation to reduce heavy menstrual bleeding, many of the insurance companies bundle the two codes together and only pay the doctor for one procedure. Even if two procedures are done in different areas of the patient's body, some insurers reduce the payment of the second procedure by as much as 50 percent. Insurers know that physicians would never be so unethical as to make a patient undergo two separate surgeries, but it appears that they have no problem not paying fairly for extra work performed.
Meanwhile, professional medical societies have issued coding guidelines spelling out the correct way physicians should code each distinct problem. Insurers, however repeatedly disregard these recommendations. Instead, they make up their own rules -- and every insurer has its own set -- forcing doctors to keep all these rules in mind when dealing with patients.
So the way doctors get paid doesn't make sense and it obviously affects my income, but how does this adversely impact your health care? One of the ways insurers have cut costs is by paying doctors less and less over the years, and it appears that many doctors have responded by doing more. They may ask patients to return for frequent visits or performing extra tests to receive added compensation. In many cases, the way care is being delivered becomes inconvenient for patients, ultimately drives up costs even more, and may not improve outcomes. If we truly want to control costs, we have to change from a reactive to a preventive standpoint and physicians' pay needs to be based on how well they take care of patients.
Perhaps the most problematic practice of all is how preventive care is disincentivized by our current system. Doctors get paid very little for time in spent with patients compared to the amount they can make ordering tests and performing procedures. If I spend an hour speaking with a patient I might get paid as little as $80, but if I do an endometrial biopsy, which takes under five minutes, I get paid $150. Sure, doctors who do procedures frequently have had to go through additional training, but a friend who's a pediatrician says that she can spend five minutes removing a wart and get paid more than she does for any other office visit regardless of how long it takes. The same is true of internists and family practice doctors.
As a result there's a shortage of primary care doctors. In fact, that brings up one of the glitches in the health care reform plans on the table: Right now many uninsured people rely on the ER for primary care, but if we are able to provide coverage to the nearly 50 million Americans without insurance, we will need more primary care doctors to see them, and we must compensate them fairly. One proposed solution, paying medical specialists less, hasn't gone over well, and most likely won't get the medical community's support.
And we learned back in 1993, in order for health care reform to pass, you have to find a solution all the players can buy into. Until this problem is solved, physicians are going to continue to practice medicine in a way that compensates them adequately as opposed to what's best for patients.
This is the fifth article in a 10-part series, 10 Reasons to Reform Health Care Now:
Part 1: Syrocketing costs are choking American businesses
Part 2: 87 million uninsured, and growing



























Reader Comments (Page 1 of 1)
6-02-2009 @ 2:46PM
Iridium said...
So who gets all the damn money!!!!
To get a throat culture for strep costs $250 at a doctors office. It used to cost $40.
I saw an actual doctor for five minutes and was billed $250. Where did that money go if the doctor was only getting $80? I'd love it if I could bill the people I work for $80 for five minutes of work.
The problem with our health system is that hospitals and care facilities believe that they are entitled to outrageous compensation for the simplest of procedures. Going to a doctor for a simple cold can cost over $200.
Somewhere a huge sum of money is being wasted. I know malpractice insurance costs are high but they do not equal the sum of money goin ginto any medical building. A battery of blood tests that can take less than a few minutes of actual work can run up a bill costing thousands.
Somehow sanity needs to be brought back into health care. Nationalizing the system will just bring further insanity.
I knew I had strep and needed a $5 antibiotic. I had to pay $250 to get it. That is insane. I would still like an answer as to how a 15 minute doctors appointment with a simple throat culture can cost over $250. Any takers?
Reply
6-13-2009 @ 4:35PM
lungdoc said...
Unfortunately, some may believe that $80/hour is astronomical money to make, but what needs to be taken into account is the additional cost of overhead, which usually is around 50%, reducing the actual amount to $40. Factor in taxes, and Dr. Turk is only getting about $20/hour. Not very much money when you consider how many years of schooling and training it took for him to achieve his current position. Now consider how much money the CEO of the insurance company is getting for zero contribution to healthcare, and you can get a better picture what is wrong with our current system.
7-01-2009 @ 12:07PM
Kevin said...
Yeah, I will take this one. First, I suspect there was more than 5 min involved in the office. I suspect at least 10. Secondly, there is a front desk person responsible for checking you in, assuring for regulatory reasons that your HIPPA rights are not violated, she makes at least $10/hr. Then there is the nurse who is responsible for putting you in the room, restocking all the supplies, sterilizing the equipment and ensuring that all CLIA regulations are met. Now the doctor sees you; he has spent 4 years in college, 4 in medical school, and 3-7 yrs in residency. He probably graduated with at least $150,000 in debt, and I think he deserves at least $80/hr. My auto mechanic gets $75! Then there is the rent and utilities, and yes the malpractice insurance. Mine currently runs about $27,000/year, and a neurosurgeon currently pays 8-10 times that. Lastly, even after all that training, I cannot guarantee by looking that you have a strep throat, so the culture IS necessary. It's treating without cultures that has given us too many drug resistant bacteria these days. Lastly, have YOU ever filled out an insurance claim form? It takes the staff person at least 15 minutes to do so, and there is currently a 30% chance that when it is sent in to the insurance company, they will return it unpaid because of some silly esoteric rule. That's the game they play to keep our money. Try going to the grocer, grabbing a loaf of bread and some milk and telling him on the way out the door to bill your insurance for the cost of it. He will be out of business in no time. So the next time you have a sore throat, go see your auto mechanic if you want cheap care.
6-02-2009 @ 8:18PM
fuzzmeister said...
Interesting article - makes me want to read the rest of the series (10 Reasons to Reform Health Care Now). It is invaluable to hear real-world experiences like those of Dr. Turk, because they point out just how broken our healthcare system is. My father was a dermatologist in solo practice, and he spent an inordinate amount of time tangling with insurance companies, often on behalf of his patients. I myself have gone innings with several insurance companies over their unwillingness to cover services, and luckily I have had doctors willing to fight on MY behalf. I'm not TOO sympathetic with Dr. Turk's complaint that only gets $80 an hour for talking with a patient - most people would be thrilled to make that much money!
I hope one day to be a nurse practitioner or physician assistant (I've been taking courses at the University of Vermont - http://learn.uvm.edu/hm/ - and just finished training to become an EMT). I sincerely hope that health care reform happens soon enough so that I can focus on providing the best possible care to my patients, and not, as Dr. Turk says, practicing medicine with an eye toward maximizing compensation.
Reply
6-15-2009 @ 4:48PM
Ike Devji said...
Kudos Dr. Turk:
I'm an attorney that helps protect literally thousands of doctors nationwide. Like in any profession there are good and bad practitioners but at least in my years of personal experience most of our MD clients are good at what they do and care about those they serve.
What the public, including those who made comments here, does not understand is the expenses that most physicians incur and the liability (both personal and professional) they face on a daily basis, regardless of their skill.
The average national malpractice award is between $3.9 and 6.2 Million dollars depending on whose numbers you believe. Can any reader out there imagine the devastating consequences this would have on their own family? I have MD clients that pay almost $200K per year in malpractice premiums alone!
Add to that employee lawsuits, overhead, the constant pressure of being a “target” in the eyes of every P.I. attorney and plaintiff in the U.S. and you can see why so many view doctors as a ticket to the lawsuit lottery. The problem is that lawsuit abuse is real, continuous and a fact of life for thousands of doctors nationwide. I get calls every week from clients who are involved in lawsuits that should not be. In many cases it’s simply because the doctor is seen as the most collectible deep pocket.
There are states that are so abusive we warn clinets not to do business there - this affects care options and increases cost to those who need it. They can thank the legal system, or rather the abuse of it, for that.
Thanks, Ike Devji
Reply