As Murray said, "TomTom's products are all-in-one navigation devices that enable customers to navigate 'right-out-of-the-box' and include:

• TomTom GO, TomTom XL, TomTom ONE, and TomTom RIDER product lines;
• TomTom NAVIGATOR software for PDAs and smartphones;
• TomTom WORK devices that combine industry-leading communication and smart navigation technology with leading-edge tracking and tracing expertise; and
• The TomTom HOME desktop application that offer a portfolio of content and services."

TomTom generates its revenues from selling products and services through eCommerce and retail channels. According to Murray, "TomTom generates revenue by selling its PND products, accessories, and services through a number of channels, including retail and eCommerce. Additionally, TomTom subsidiary Tele Atlas generates revenue selling premier digital maps to a wide range of GPS/navigation companies."

Unfortunately for TomTom shareholders, those fine products don't translate into profitability (it lost 873 million euros in 2008). That may be due to the high degree of price competition in the market for its PNDs -- which could be forcing TomTom to sell at prices that make it hard to cover costs. But if TomTom can find a way to create premium services that customers will buy, it might be able to dig itself out.

Peter Cohan is president of Peter S. Cohan & Associates. He also teaches management at Babson College. His eighth book is You Can't Order Change: Lessons from Jim McNerney's Turnaround at Boeing. He has no financial interest in the securities mentioned.