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Consumer Complaints: I hate Bank of America!

Posted 9:00AM 06/27/08 Consumer Complaints
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This story isn't about me. I don't hate Bank of America yet. And I like the accounts I have with them and want to keep them. It's just that I feel I have a duty to inform the world about Avi Oslick, who does hate Bank of America.

It's a simple story. One told by many... of a bank transaction gone wrong and a bank who won't fix their mistake. According to a news story, about an hour after Avi issued a check for $2,500, he contacted Bank of America (which happens to be across the street from his house) to have the check canceled. He says the bank told him it was canceled, but later allowed the check to clear and told him tough luck. Avi says this isn't the first transaction the bank has messed up for him, and he's sick of their errors costing him money.

When the bank wouldn't work with Avi, he put a big sign on his house that says "I hate Bank of America" and started a website, ihateboa.com. He says that he's just standing up for himself and that other consumers need to do the same. One consumer did just that last year, starting a site called lowes-sucks.com. Lowes tried to use legal tactics to get the owner to take that site down, and eventually the two sides came to a settlement which resulted in the site going away and the creator going mute on the issue. (I do hope he got some money for his troubles!)

Bank of America tried to get Avi to take the sign off his house by calling the police on him, and he politely declined. He made an even larger sign after that incident. My instincts tell me that this site will be taken down soon. The bank will either buy Avi's silence, or they will threaten to sue him. But I hope that doesn't deter consumers who have a right to be heard. Those who hate Bank of America might also consider visiting another interesting site that Avi has pointed us to: bankofamericasucks.com.

As a side note, companies have taken to buying domain names to prevent against things like this. Just take a look at who owns marykaysucks.com... lifelocksucks.com... or countrywidesucks.com. (You guessed it. They're all owned by the companies that the domain names reference. A little preemptive strike.)

Have you been cheated, scammed, or otherwise disappointed by a company? WalletPop wants your real life consumer complaints and scam stories Email us with your story.

Tracy L. Coenen, CPA, MBA, CFE performs fraud examinations and financial investigations for her company Sequence Inc. Forensic Accounting, and is the author of Essentials of Corporate Fraud.

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Bank of America Corporate Contacts

Contacts in the corporate offices of Bank of America

The following are contact numbers and emails for the corporate office of employees whose job is to specifically address all complaints on behalf of the company.

If complaints are not answered or provided adequate attention, I would suggest going online and filing a complaint with the OCC, Office of the Comptroller of the Currency, the agency that regulates national banks www.occ.treas.gov/.

The corporate office MUST respond to both the consumer and the OCC. So if you are unable to get your issue resolved or feel there is questionable behavior or handling of accounts, I would go directly to the OCC or call/email a BOA manager. Better yet cc everyone on the list; calling is always a good option as well, as sometimes the issues can be resolved immediately.

Evelyn Upstill, manager
714-579-8533
evelyn.upstill@bankofamerica.com

Susan Smith, manager
302-457-5840
susan.a.smith@bankofamerica.com

Renee Holmes, manager
813-832-0371
renee.e.holmes@bankofamerica.com

Kasey Dressler, manager
702-249-7440
kasey.e.dressler@bankofamerica.com

Christina Yuschak, manager
302-457-5811
christina.yuschak@bankofamerica.com

Scott McGhghy, manager
602-597-2746
scott.mcghghy@bankofamerica.com

Cassandra Dejurnett, asst manager
714-579-8511
cassandra.g.dejurnett@bankofamerica.com

Norma Adams
714-579.8510
norma.j.adams@bankofamerica.com

Karin Herndon
714-579-8526
Karin.l.herndon@bankofamerica.com

Claudia Amaya
714-579-8522
claudia.j.amaya@bankofamerica.com

Bridgett Loya
714-579-8525
bridgette.m.loya@baml.com

Derek Kaltenbach
714-579-8515
derek.kaltenbach@bankofamerica.com

Celestina Burresch
714-579-8527
celestina.burresch@bankofamerica.com

Andrea Lowry
714-579-8529
andrea.m.lowry@bankofamerica.com

Yvonne Gonzales
714-579-8520
yvonne.gonzales@bankofamerica.com

Janelle Worthen
714-579-8521
janelle.worthen@bankofamerica.com

Adriana Valdez
714-579-8524
adriana.m.valdez@bankofamerica.com

Kerrie Roberts
714-579-8519
kerrie.a.roberts@bankofamerica.com

Carlos Pena
714-579-8523
carlos.j.pena@bankofamerica.com

Asuncion Ngaosi
714-579-8516
asuncion.c.ngaosi@bankofamerica.com


Additional #’s

714-579-8513
714-579-8514
714-579-8518
714-579-8512
714-579-8517
714-579-8527
714-579-8528

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