I was FLORed. (I'm sorry, I couldn't resist.) Late last night I placed an order for a few dozen FLOR carpet tiles for my living room, the 'Morning Coffee' pattern in 'Decaf' (reddish orange) and 'Espresso' (dark dark brown). The shipping cost, via UPS Ground, from the Georgia warehouse to my home in Portland, Oregon was painful, though, $39 for my order; I would have ordered a few extra tiles in some other colors and textures, but that would have tacked another $13 on my order. I shivered, and pressed "buy."

This morning, bright and early before the sun was up here on the West Coast, I got my shipping confirmation. Speedy! I thought. Then around 9 a.m. I got another email, this a promotional offer. "Free Shipping for a Limited Time!" the subject read. Ohhh... ouch!

I spent several minutes feeling peeved, and then I thought: why not just call? I dialed the customer service line and was connected to a friendly representative who happily processed a refund for my shipping. Giving me plenty of time to enjoy my morning coffee.

If you, too, are in the market for some FLOR tiles, now's the time! The free shipping code is BP887W, and the email didn't say when the promotion would end.

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